Kelly Bradbury
Bradenton,FL
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Receptionist
The Eye Center Inc.
06.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Streamlined appointment scheduling processes, resulting in reduced wait times for patients.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
Paraprofessional, Pre-K Program
Manatee County School District
08.2019 - 05.2021
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
Director, Before and After School Program
Pleasant Hills School District
04.2016 - 08.2019
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
Business Manager
Safe Abatement for Everyone
01.2014 - 02.2015
- Manage all business operations, customer contact and support, scheduling, and administrative record keeping
- Plan, organize, and communicate across departments to improve business productivity.
Owner and Director
Kelly's Kuddlebugs Home Daycare
09.2010 - 01.2014
- Manage and direct all aspects of childcare business operations
- Establish and maintain support for children's development and education in a setting that is safe, healthy, nurturing, and responsive for each child and family.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Lead Teacher
LaPetite Academy
09.2008 - 02.2010
- Plan and implement lessons and instruct children in activities according to an approved curriculum designed to promote social, emotional, physical, and intellectual growth and development
- Establish and maintain a safe and healthy learning environment
- Develop positive relationships with family members.
Lead Teacher
Early Head-Start, Sumter County School Board Dist 17
08.2007 - 06.2008
- Complete developmental assessments, screenings and observations of children
- Prepare lesson plans and design learning activities to aid in the educational, social and emotional development
- Prepare and document children's records; including attendance, progress, health and parent contacts.
Youth Counselor, School-Age Program
YMCA
08.2006 - 03.2008
- Plan and direct high quality, age-appropriate activities for school-age children
- Establish structure and routines for participants by establishing a positive environment to set healthy boundaries
- Maintain a positive, welcoming environment of cooperation, friendliness, and helpfulness towards staff and customers.
Education
Liberal Arts and Sciences Coursework -
State College of Florida
Bradenton, FLAssociate of Arts Degree - Early Childhood Education
Gateway Technical College
Racine, WISkills
- Administrative Support
- Bookkeeping
- Technical Support
- Office Management
- Scheduling
- Data Entry
- Clerical Support
- Time Management
- Multi-line telephone operation
- Greeting and Seating Clients
Certification
- Level 12 Associate for Early Childhood Education
- Accreditations: Center Director (51 or more Children)
- Teacher
- School-Age Teacher
- School-Age Director (51 or more Children)
- Licensed Family Child Care
- Certified Family Child Care
- DCF - Infant/Toddler Certification
Timeline
Receptionist
The Eye Center Inc.
06.2023 - Current
Paraprofessional, Pre-K Program
Manatee County School District
08.2019 - 05.2021
Director, Before and After School Program
Pleasant Hills School District
04.2016 - 08.2019
Business Manager
Safe Abatement for Everyone
01.2014 - 02.2015
Owner and Director
Kelly's Kuddlebugs Home Daycare
09.2010 - 01.2014
Lead Teacher
LaPetite Academy
09.2008 - 02.2010
Lead Teacher
Early Head-Start, Sumter County School Board Dist 17
08.2007 - 06.2008
Youth Counselor, School-Age Program
YMCA
08.2006 - 03.2008
Liberal Arts and Sciences Coursework -
State College of Florida
Associate of Arts Degree - Early Childhood Education
Gateway Technical College
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