Kelly Bradley
Altoona,PA
Summary
Dynamic customer service professional with proven expertise at Sheetz, excelling in high-pressure environments. Recognized for enhancing customer loyalty through effective complaint resolution and active listening. I am skilled in data entry and problem-solving, consistently exceeding performance metrics while fostering collaborative team efforts to elevate service delivery.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Sheetz
Claysburg, PA
05.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Ccr2
Iqor
Altoona, PA
03.2009 - 05.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Care Representative
Atlantic Broadband
Altoona, PA
03.2000 - 02.2009
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Complaint handling
- Complaint resolution
- Payment processing
- Professional telephone demeanor
- Call center operations
- Scheduling
- Appointment scheduling
- Documentation
Timeline
Customer Service Representative
Sheetz
05.2021 - Current
Ccr2
Iqor
03.2009 - 05.2021
Customer Care Representative
Atlantic Broadband
03.2000 - 02.2009