Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Breslin

N Bellmore,NY

Summary

Experienced and results-driven Manager with a proven track record of success in retail. Skilled in team leadership, strategic planning, and customer service, adept at driving sales growth and optimizing operational efficiency. Demonstrated ability to cultivate a positive work environment, motivate staff, and exceed performance targets. Possess strong communication and problem-solving skills, with a commitment to delivering exceptional customer experiences.

Overview

12
12
years of professional experience

Work History

Pharmacy Technician/Manager

CVS Pharmacy
N Bellmore, NY
09.2021 - Current
  • Performed monthly inventories of all medications, tracked expiration dates, and disposed of expired drugs accordingly.
  • Provided customer service by greeting patients entering the pharmacy, answering questions, and responding to requests for information or assistance.
  • Answered telephones to respond to questions or requests.
  • Resolved customer complaints regarding prescription orders and insurance.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Promoted to inventory specialist.
  • Revitalized struggling pharmacies where customer service levels and production was down.

Mental Health Therapy Aide

Sagamore Children's Psychiatric Center
DIx Hills , NY
01.2018 - 09.2021
  • Assisted mental health professionals with assessments, evaluations, and treatment plans for patients.
  • Provided emotional support to clients in crises.
  • Collaborated with other healthcare personnel to develop individualized care plans for each client.
  • Educated families about mental health issues, resources available in the community, and coping strategies for dealing with stressors.
  • Adhered to HIPAA confidentiality requirements by safeguarding files.

Host/Waitress

Trinity Bar and Restaurant
Floral Park, NY
09.2012 - 01.2019
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Took reservations over the phone and in person.
  • Greeted guests upon arrival and provided them with menus.
  • Managed dining room layout to maximize the efficiency of staff members.
  • Provided excellent customer service by anticipating customer needs.
  • Served as point-of-contact for resolving guest complaints or special requests.

Education

GED -

Mount Temple Comprehensive
Dublin
06-2010

Skills

  • Customer service
  • Workflow Optimization
  • Patient Counseling
  • Problem-solving skills
  • Team Collaboration
  • Quality assurance and control

Timeline

Pharmacy Technician/Manager

CVS Pharmacy
09.2021 - Current

Mental Health Therapy Aide

Sagamore Children's Psychiatric Center
01.2018 - 09.2021

Host/Waitress

Trinity Bar and Restaurant
09.2012 - 01.2019

GED -

Mount Temple Comprehensive

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Kelly Breslin