Kelly Brinkerhoff
Garwood,New Jersey
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Mortgage Secondary Marketing
Citizens Bank/Investors Bank
Garwood, New Jersey
02.2010 - 11.2023
- Maintained accurate records of all transactions related to Secondary Marketing operations.
- Processed loan requests promptly and efficiently according to established procedures.
- Provided excellent customer service by addressing inquiries in a timely manner.
- Answered questions and advised customers regarding loans and transactions.
- Filed and maintained loan records.
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
- Developed and maintained relationships with clients to ensure commission accuracy.
- Analyzed customer data to determine eligibility for commission payments.
- Resolved discrepancies between sales and finance teams regarding commissions due.
- Conducted research on various products and services in order to accurately calculate commissions earned.
- Created reports detailing commission amounts owed to customers based on their performance.
- Maintained records of all commission payments made to customers, including those that were delayed or denied.
- Provided technical support for customers in understanding how their commissions are calculated and when they should be received.
- Responded quickly to customer inquiries related to the status of their commission payments.
- Processed requests from customers for adjustments or corrections to their commission payments in a timely manner.
- Collaborated with sales representatives and other personnel in order to resolve disputes over commission payments within company policy guidelines.
- Prepared detailed reports summarizing all incoming and outgoing transactions involving commissions paid out or received by customers.
- Communicated regularly with senior management regarding changes or updates needed regarding the processing of commissions earned by customers.
Education
High School Diploma -
David Brearley High School
Kenilworth, NJ06-1985
Skills
- Price Structuring
- Data Collection
- Continuous Improvement
- Customer Service
- Problem-Solving
- Attention to Detail
- Reliability
- Self Motivation
- Multitasking
- Professional Demeanor
- Microsoft Excel
Affiliations
- I am a mother of 4 grandmother of 3 that loves to vacation with my family. My spare time when not with family is spent reading or crafting.
References
References available upon request.
Timeline
Mortgage Secondary Marketing
Citizens Bank/Investors Bank
02.2010 - 11.2023
High School Diploma -
David Brearley High School
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