Kelly Brooks
Cuttingsville,VT
Summary
Mature professional with a strong background in customer service and problem solving. Recognized for effective time management and guest relations, consistently achieving client satisfaction and support goals.
Overview
26
26
years of professional experience
Work History
Direct Support Professional
Ganister Station Adult day Services
Mineral Point, Pennsylvania
04.2022 - Current
- Facilitated group activities to promote social interaction and engagement.
- Supported clients in achieving personal goals through encouragement and guidance.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Accompanied individuals on outings to promote independence and integration into the community.
Nics Tobacco Outlet
Blair Candy
Northern Cambria, Pennsylvania
01.2018 - 03.2022
- Assisted customers in product selection and provided exceptional service.
- Maintained knowledge of current sales promotions and product offerings.
- Processed customer transactions accurately using point-of-sale systems.
- Resolved customer inquiries and handled complaints professionally and efficiently.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Florida Citrus Center
Florida Citrus Center
Wildwood, Florida
03.2015 - 04.2017
- Assisted customers in product selection and provided exceptional service.
- Processed customer transactions accurately using point-of-sale systems.
- Organized merchandise displays to enhance visual appeal and accessibility.
- Performed inventory checks and restocked items regularly.
- Helped customers find specific products, answered questions, and offered product advice.
- Provided accurate information about products, prices and services.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Independent Home Health Aide
Self-employeed
Hastings, Pennsylvania
05.2000 - 02.2015
- Provided personal care and assistance with daily living activities for clients.
- Assisted clients with mobility and transfers to ensure safety and comfort.
- Delivered medications prescribed by healthcare professionals to clients.
- Maintained a clean and safe environment for clients through regular housekeeping tasks.
- Communicated effectively with family members about client well-being and progress.
- Offered companionship and emotional support to enhance client quality of life.
- Assisted clients with bathing, dressing, and incontinence care.
Education
High School Diploma -
Cambria Heights High School
Patton, PA06-1989
Skills
- Behavior documentation
- Activity facilitation
- Integrated community support
- Customer service
- Sales strategies
- Problem solving
- Time management
- Guest relations
- Customer needs assessment
Timeline
Direct Support Professional
Ganister Station Adult day Services
04.2022 - Current
Nics Tobacco Outlet
Blair Candy
01.2018 - 03.2022
Florida Citrus Center
Florida Citrus Center
03.2015 - 04.2017
Independent Home Health Aide
Self-employeed
05.2000 - 02.2015
High School Diploma -
Cambria Heights High School