Kelly Brown

Responsible for all patient assessments, interviews as well as family communication, which was accumulated and sent to to Federal and State government initially as well as quarterly for reimbursement purposes.

• Administered medications accurately and safely, reducing medication errors and adverse reactions.
• Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
• Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.

• Championed patient-centered care principles, fostering an environment where patients were treated with dignity, respect, and compassion while receiving individualized attention tailored to their specific needs.
• Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
• Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
• Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
• Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
• Performed rounds to observe care and interview staff, residents, and families.

• Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about the current home situation to decide if their immediate health needs required an ER visit.
• Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
• Developed a relationship of trust and understanding via "Triage phone line" while determining their immediate medical needs.