kelly brown

• Maintained lawns, garden beds, and hardscape areas to preserve consistent site appearance.
• Planted shrubs, flowers, and seasonal materials according to landscape plans and client specifications.
• Operated mowers, trimmers, edgers, and blowers to complete routine groundskeeping tasks.
• Applied mulch, soil, and fertilizer to support healthy plant growth and soil condition.
• Pruned trees, hedges, and ornamental plants to control growth and improve visual presentation.

• Developed service offerings aligned with customer needs and market demand.
• Directed daily operations, prioritizing client requests and service delivery across multiple projects.
• Negotiated contracts, pricing, and scope terms with clients and vendors.
• Managed invoicing, payment tracking, and financial records for accurate cash flow.
• Coordinated scheduling, resource allocation, and workload distribution to support timely completion.

• Resolved guest concerns promptly, supporting service recovery and satisfaction.
• Prepared food and beverages and verified adherence of quality and safe food-handling standards.
• Reduced risks by maintaining clean and organized work environment.
• Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
• Greeted guests with friendly and professional acknowledgment to build rapport.
• Delivered excellent customer service to support company reputation and patron satisfaction.
• Handled guest complaints professionally, resolving issues quickly to promote positive experiences.

3

• Relevant Coursework: Masters Program Independant Writing
• 3.5 GPA
• Study Abroad: [Lo
• ocation], [Subject]
• Study Abroad: Aix-en-Provence, France