Kelly Burk
Hollidaysburg,Pennsylvania
Summary
I am motivated in every aspect of life. I believe that we all can learn something new every day and should try to learn something from every person we encounter. Any endeavor that I come across in life I give 100%. Meeting new people and interacting with others inspires me. I learn quickly and enjoy fast paced environments. I am well known for my intrapersonal skills and my ability to be act fast and being adaptive.
Overview
5
5
years of professional experience
Work History
Gaming Supervisor
Rocky Gap Casino Resort
Flintstone, MD
09.2014 - 06.2016
- Monitored gaming activities and ensured compliance with established rules and regulations.
- Supervised staff, provided training and handled employee relations issues as needed.
- Responded to customer inquiries, complaints and disputes in a timely manner.
- Verified winnings, payouts and jackpots accurately and in a timely fashion.
- Resolved conflicts among players or between players and staff members in an efficient manner.
- Established and maintained banks and table limits for each game.
Dealer/Slot Attendant
Rocky Gap Casino Resort
Flintstone, MD
05.2013 - 09.2014
- Maintained knowledge of game rules and regulations to ensure compliance with gaming laws.
- Dealt table games such as Blackjack, Craps, Poker, and Roulette professionally and accurately.
- Explained rules, took bets and delivered payouts to facilitate movement of games.
Server/Bartender
Rocky Gap Resort
Flintstone, MD
02.2012 - 05.2013
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server
Fratellis Resturant
Cumberland, MD
03.2011 - 02.2012
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
Associate of Arts - Criminology
Allegany College of Maryland
Cumberland, MD05-2009
Skills
- Ambitious
- Team Management
- Strong leadership
- Excellent Communication
- Team motivation
- Observant
- Professionalism
- Attention to Detail
- Adaptability and Flexibility
- Interpersonal Skills
- Multitasking
- Time management abilities
- Operations Monitoring
- Relationship Building
- Reliability
Affiliations
Actively involved in managing rental properties and renovating homes.
Volunteer at local elementary school.
References
References available upon request.
Timeline
Gaming Supervisor
Rocky Gap Casino Resort
09.2014 - 06.2016
Dealer/Slot Attendant
Rocky Gap Casino Resort
05.2013 - 09.2014
Server/Bartender
Rocky Gap Resort
02.2012 - 05.2013
Server
Fratellis Resturant
03.2011 - 02.2012
Associate of Arts - Criminology
Allegany College of Maryland
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