Kelly Beman
Genesee,ID
Summary
Adept at managing challenging pet behaviors with patience and expert handling, I significantly enhanced customer satisfaction and pet care at PetSmart. Skilled in animal handling and customer service, I fostered strong client relationships and maintained high sanitation standards, achieving notable efficiency in appointment scheduling and grooming service delivery. Kind and attentive with 10 plus years of experience helping pet owners care for beloved animals. Dedicated to guaranteeing each dog gets necessary exercise and attention on each walk. Knowledgeable in animal behavior and wound care.
Overview
10
10
years of professional experience
Work History
Dog Groomer
PetSmart
Spokane, WA
05.2021 - Current
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
Receptionist
Clarkston Vet Clinic
Clarkston, WA
02.2019 - 07.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Grooming Salon Manager
Petco
Moscow, ID
09.2014 - 08.2017
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for behavioral problems and signs of health issues.
- Implemented inventory control systems to optimize product usage and reduce waste in supply management.
- Ordered supplies for forecasted grooming demands.
- Recruited and trained staff to offer grooming services for diverse animals.
- Kept detailed records of each pet''s grooming history, enabling tailored service provision during subsequent visits.
- Delivered exceptional results by performing advanced grooming techniques on various breeds with precision and care.
Education
High School Diploma -
Cherry Creek High School
Greenwood Village, CO05.2007
Skills
- Patience and Empathy
- Animal handling expertise
- Relationship Building
- Customer Service
- Reliability and punctuality
- Appointment Scheduling
- Record Keeping Abilities
- Continuous Learning Attitude
- Professionalism and Ethics
- Safety Procedures
- Sanitation Practices
- Facility policies and procedures
- Sanitation Procedures
Timeline
Dog Groomer
PetSmart
05.2021 - Current
Receptionist
Clarkston Vet Clinic
02.2019 - 07.2019
Grooming Salon Manager
Petco
09.2014 - 08.2017
High School Diploma -
Cherry Creek High School