God
Kelly Caldwell
Pharmacy Technician
McKinney,TX
Summary
Strong background in administration duties with superior customer service skills. Exceptionally organized and detailed oriented. High capacity to multitask while completing priorities with ease in ever changing environments.
Overview
20
20
years of professional experience
Work History
Senior Pharmacy Technician
Fresenius Medical Care - Remote
08.2023 - Current
- Received inbound calls from customers placing off schedule, late orders, device, and overstock pick ups
- Reduced medication errors by meticulously verifying prescription information and conducting thorough drug checks
- Expedited prescription fulfillment through proficient use of pharmacy systems, resulting in reduced wait times for customers
- Assisted customers in ensuring stock availability for sending rush next day, overnight UPS, FedEx orders, and confirming delivery dates
- Collaborated with pharmacist to resolve medication-related issues, ultimately improving patient outcomes
- Facilitated seamless communication between customer and healthcare providers to expedite prescription processing
- Created travel and supply orders for domestic and international travel
- Troubleshoots and helps resolve customer complaints or concerns
- Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
Case Coordinator
Select Drug and Products Program
11.2021 - 08.2023
- Performed 100+ inbound calls from customers enrolling in the SDPP program
- Acted as advocate for customers when necessary, ensuring their needs were met and their voices heard throughout the case management process
- Promoted cost savings for customers by identifying available pharmaceutical manufacture discounts programs or suggesting alternative generic options when appropriate
- Safeguarded client confidentiality by adhering to strict privacy policies and maintaining secure records management practices
- Educated and provided customers and providers with required documentation needed to successfully enroll in the PAP program to investigate eligibility for assistance
- Maintained detailed documentation of client interactions, services provided, and case outcomes for accurate record keeping and compliance purposes.
- Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems
- Ensured timely case closures by diligently monitoring progress, addressing barriers, and adapting plans as needed
- Provided updates and changes for all assistance programs as needed
Provider Service Advocate
UnitedHealth Group - Remote
03.2019 - 10.2021
- Received inbound provider calls and identified the type of assistance needed, such as eligibility, authorizations for treatment, EOB's, ICD 9/10 codes to see if payable, billing and payments
- Developed knowledge of various products and multiple levels of benefits within each product to best assist our providers
- Conducted thorough research to resolve complex client concerns, resulting in satisfactory outcomes
- Researched complex prior authorization issues to avoid repeated calls, escalations and dissatisfaction
- Received request from providers to complete clinical review for authorization
- Focused on resolving issues on the first call by navigating through complex computer systems to identify the status and provide appropriate response
- Educated customers about insurance including deductibles, co-insurance and premiums
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Developed rapport with clients, leading to increased trust in the organization's services.
Education
Medical Clerk - Advanced Medical Transcriptionist, Bookkeeping and Accounting
Louisiana Business College
Vidalia, LA08.1988
Business - Record Keeping, Office Practices and Computer Literacy
Louisiana Technical School of Business
Vidalia, LA08.1981
Skills
- Customer service
- Time management
- Attention to detail
- Computer literacy
- Communication skills
- Microsoft Excel
- Computer Skills
- Microsoft Word
- HIPAA Compliance
- Interpersonal Skills
- Data Entry
- Detail Oriented
- SAP
- EPS
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkLocation Preference
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPaid time offWork from home optionHealthcare benefitsPersonal development programsTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Interests
Church/Reading the Bible
Singing
Learning
Timeline
Senior Pharmacy Technician
Fresenius Medical Care - Remote
08.2023 - Current
Case Coordinator
Select Drug and Products Program
11.2021 - 08.2023
Provider Service Advocate
UnitedHealth Group - Remote
03.2019 - 10.2021
Medical Clerk - Advanced Medical Transcriptionist, Bookkeeping and Accounting
Louisiana Business College
Business - Record Keeping, Office Practices and Computer Literacy
Louisiana Technical School of Business
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