Kelly Cannon
Champaign,IL
Summary
High-performing Graduate Assistant skilled at conducting research and providing academic and administrative support to patrons, faculty members and students. Detail-oriented individual with proven communication and project management skills. Demonstrated ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues and fulfilling client expectations.
Overview
11
11
years of professional experience
Work History
Research/Archival Assistant
University of Illinois, Urbana-Champaign
01.2025 - Current
- Assist 2 Professors Emeritus with organizing, documenting, and finalizing personal collections for submission into the University Archives
- Support research on New Philadelphia, IL nd the Illinois Freedom Corridor for a book being authored by aforementioned professors
- Catalog personal libraries consisting of 500+ titles
- Preserved digitized files by moving files to securer storage devices and ensuring those copies were complete and organized
Graduate Assistant: Law Library
University of Illinois
05.2024 - Current
- Provide support for reference services, directing and assisting patrons with appropriate resources including databases, books, online sources, and other material
- Edit existing LibGuides to better meet the needs of the current student and faculty at Law Library
- Assist full time law librarians with varying projects in circulation, cataloging, reference, and more, as needed
Senior Client Services Analyst/Supervisor, Client Services
Teladoc Health
06.2020 - 05.2024
- Organized internal SharePoint site to make it intuitive and user friendly for training and learning
- Led training and development for all new hires by continually updating training documents and creating new documentation
- Demonstrated agility by managing team while also jumping into escalated issues to find resolutions for unhappy clients and working cross-functionally to increase efficiencies across the organization
- Managed client facing calls to discuss utilization, contractual agreement and concerns
Product Marketing Specialist
Zebra Technologies
03.2019 - 06.2020
- Spearheaded the re-design of the supplies pages on Zebra.com
- Collaborated with product management and sales to develop a launch strategy for all new products
- Worked closely with creative agencies to develop marketing content such as fact sheets, presentations, and other sales enablement tools to support simultaneous launches of multiple new products
- Ensured the 'Zebra Certified Supplies' messaging and branding is highly visible, impactful, and consistent across all marketing and sales activities
Event Coordinator
Hilton Chicago O'Hare
03.2018 - 03.2019
Marketing Assistant
Innovative Components, Inc.
12.2016 - 03.2018
Student Assistant: Special Collections & University Archives
Marquette University
09.2014 - 05.2016
- Worked with 6 full-time archivists to assist with various projects across department; including, but not limited to, digitization of Tolkien manuscripts, collection processing and library display set-up
- Worked on special events held at the library and across campus to showcase materials in collection
Education
Master of Science - Library & Information Science
University of Illinois At Urbana-Champaign
Champaign, IL12-2025
Bachelor of Arts - Corporate Communication And Public Relations
Marquette University
05-2016
Skills
- Reference Desk/Research Assistance
- Clear communicator
- Team Management
- Document Consolidation/Organization
- Library Technology - Including, but not limited to SpringShare Products, Microsoft Office, Primo/Alma, and Citation Manager
- Database management
- Information retrieval
Accomplishments
- Phi Kappa Phi Honor Society Member
- Lambda Pi Eta Member
- Igniting Leadership Potential, Carnegie Mellon Certificate
Affiliations
- American Library Association
- American Association of Law Libraries
- Association for Information Science and Technology
- Chicago Association of Law Libraries
Timeline
Research/Archival Assistant
University of Illinois, Urbana-Champaign
01.2025 - Current
Graduate Assistant: Law Library
University of Illinois
05.2024 - Current
Senior Client Services Analyst/Supervisor, Client Services
Teladoc Health
06.2020 - 05.2024
Product Marketing Specialist
Zebra Technologies
03.2019 - 06.2020
Event Coordinator
Hilton Chicago O'Hare
03.2018 - 03.2019
Marketing Assistant
Innovative Components, Inc.
12.2016 - 03.2018
Student Assistant: Special Collections & University Archives
Marquette University
09.2014 - 05.2016
Master of Science - Library & Information Science
University of Illinois At Urbana-Champaign
Bachelor of Arts - Corporate Communication And Public Relations
Marquette University
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