Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Carl

Lynwood,Illinois

Summary

Dynamic sales professional with extensive experience at Circle K, excelling in client relations and sales training. Proven track record in optimizing inventory management and enhancing customer satisfaction through effective relationship building. Skilled in developing sales strategies and promoting products, driving significant revenue growth while maintaining a positive shopping experience.

Overview

16
16
years of professional experience

Work History

Independent Sales Agent

Aflac
09.2025 - Current
  • Assisted customers in identifying and selecting products to meet their needs.
  • Developed knowledge of product features and services to provide accurate information.
  • Supported team in maintaining organized sales floor and inventory management.
  • Engaged with customers to build rapport and enhance overall shopping experience.

Store Manager

Circle K
09.2009 - 08.2025
  • Led team in daily operations, ensuring efficient workflow and customer satisfaction.
  • Implemented inventory management systems to maintain optimal stock levels.
  • Trained staff on cash handling procedures and customer service standards.
  • Analyzed sales data to identify trends and optimize product placement.
  • Developed promotional strategies to increase store traffic and revenue.
  • Coordinated with vendors for timely delivery of products and supplies.
  • Ensured compliance with safety regulations and company policies.
  • Resolved customer complaints effectively to enhance retention and loyalty.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Education

Streator Township High School
Streator, IL
06.1995

Skills

  • Client relations
  • Customer assistance
  • Sales training
  • Technical support
  • Sales strategies
  • Paperwork processing
  • Cold calling
  • Brand awareness
  • Upselling strategies
  • Program promotion
  • Account development
  • Customer needs assessment
  • Product and service knowledge
  • Relationship building
  • Time management

Timeline

Independent Sales Agent

Aflac
09.2025 - Current

Store Manager

Circle K
09.2009 - 08.2025

Streator Township High School

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Kelly Carl