Kelly Carlos
Taunton,MA
Summary
Seasoned Critical Care RN with 18 years of healthcare industry success. Guided patients through process of receiving medical attention, handling case files and advising on nature of condition and need for physician consultation. Dedicated to restoring health and improving quality of life.
Passionate Telephone Triage Nurse with 13 years of experience assessing patient condition both in person and over phone. Assists individuals in need of medical attention and urgency of medical conditions. Supporting comprehensive recovery through education and sound medical advice.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Telehealth Nurse
Biofourmis
09.2021 - Current
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Documented patient care with electronic medical record and distributed relevant information to other medical providers to update diagnostic and treatment plans.
- Triaged patients by reviewing symptoms and advising on best treatment plan to facilitate patient care while minimizing impact on healthcare system.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Precepted new nurses, providing guidance on unit functions and individual roles, hospital policies and procedures and nursing best practices.
- Demonstrated adaptability by quickly adjusting to new telehealth technologies and platforms for optimal performance in virtual care settings.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Collaborated with interdisciplinary team members to ensure seamless care transitions and coordination of services for patients receiving telehealth support.
- Acted as a liaison between patients and other healthcare providers, facilitating seamless communication and coordination of care efforts.
- Promoted continuity of care by maintaining accurate documentation and sharing relevant information with multidisciplinary team members.
- Improved patient outcomes with thorough assessment, identification of potential issues, and prompt intervention via telehealth consultations.
- Assisted in the development of telehealth protocols and procedures, contributing to the overall success of the program.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
Registered Nurse Supervisor
Sturdy Memorial Hospital
09.2016 - Current
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Provided direct patient care, stabilized patients and determined next course of action.
- Collected blood, tissue and other laboratory specimens and prepared for lab testing.
- Answered codes quickly and orchestrated efficient, skilled medical care.
- Administered different therapies and medications in line with physician orders and treatment plan.
- Assisted with resuscitation, CPR and emergency airway procedures.
- Provided triage, first-aid and referral to outside medical providers during workplace injury or medical emergency.
- Performed triage on all incoming patients and determined severity of injuries and illnesses.
- Administered medications and IV fluids to monitor reactions, side effects and adverse effects in patients, including antibiotics and narcotics.
- Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Adjusted and monitored injectable and inhaled anesthesia and sedation by thoroughly assessing vitals and health of patients.
- Enhanced staff performance through regular coaching, training, and performance evaluations.
- Addressed patient concerns promptly by investigating issues thoroughly and collaborating with appropriate personnel to resolve problems efficiently.
Clinical Business Consultant
Blue Cross Blue Shield Of Massachusetts
05.2017 - Current
- Analyzed complex data sets to identify trends, uncovering valuable insights that informed strategic decisionmaking.
- Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
- Evaluated existing business models, identifying areas of improvement to increase revenue generation potential.
- Implemented data-driven decision-making processes to optimize resource allocation and boost profitability.
- Conducted employee training sessions on change management principles, enabling smooth organizational transitions during growth phases or restructuring initiatives.
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
- Enhanced team productivity by providing guidance on effective time management and prioritization techniques.
- Streamlined operational processes with the integration of innovative technologies, reducing overall costs.
Utilization Review Registered Nurse
Blue Cross Blue Shield Of Massachusetts
05.2010 - 05.2017
- Enhanced the efficiency of the utilization review process by collaborating with interdisciplinary teams and streamlining communication channels.
- Contributed to cost savings by applying evidence-based guidelines to determine medical necessity and appropriateness of care.
- Maintained strict adherence to HIPAA regulations, safeguarding sensitive patient information throughout all aspects of the utilization review process.
- Provided ongoing education to nursing staff regarding best practices in utilization review and case management strategies.
- Provided accurate documentation of all utilization review findings, ensuring a clear audit trail for future reference or analysis.
- Supported case management efforts for better patient outcomes through diligent monitoring of patient progress and adjusting care plans as needed.
- Reduced hospital readmissions with proactive identification of high-risk patients and implementation of targeted interventions.
Registered Nurse
Southcoast Hospital Group
03.2006 - 05.2016
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
- Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
Registered Nurse
Morton Hospital
05.2009 - 09.2011
- Streamlined workflow processes within the critical care unit, resulting in increased efficiency and improved patient satisfaction.
- Monitored hemodynamic parameters and analyzed complex data sets, making appropriate adjustments to treatment plans based on patient response.
- Actively participated in continuing education opportunities to remain current with best practices in the rapidly evolving field of critical care nursing.
- Collaborated with interdisciplinary teams during daily rounds to develop individualized treatment plans based on specific patient needs and goals.
- Facilitated smooth transitions of care between critical care and other hospital units by maintaining effective communication with receiving staff and providing thorough handoff reports.
- Administered life-saving medications and therapies under strict protocols, guiding patients towards recovery from acute illnesses or injuries.
- Provided compassionate end-of-life care for terminally ill patients and their families, ensuring dignity and comfort during difficult times.
- Improved patient outcomes by developing and implementing comprehensive care plans for critically ill patients.
Education
Bachelor of Science - Nursing
Southern New Hampshire University
Hooksett, NH04.2016
Associate Degree In Nursing - Nursing
Becker College
Worcester, MA12.2005
Skills
- Evidence-based Protocols
- Preventative health
- Chronic disease management
- EMR / EHR
- Symptom Assessment
- Social perceptiveness
- Clinical assessment
- Medical terminology knowledge
Strong clinical judgment
Triage
- Chronic Disease Management
- HIPAA Compliance
- Telephonic triage
- Healthcare Software Proficiency
- Remote patient monitoring
- Health Incident Triage
- Incident Follow Up
- Resource Utilization
- Healthcare regulations
Certification
ACLS
BLS
Preceptor
Credentials
License, State of
California
Florida
Georgia
Illinois
Indiana
Kentucky
Maryland
Massachusetts
Missouri
New Jersey
New Mexico
New York
Pennsylvania
Rhode Island
South Carolina
Tennessee
Certified
Basic Life Support
Advanced Cardiac Life Support
Timeline
Telehealth Nurse
Biofourmis
09.2021 - Current
Clinical Business Consultant
Blue Cross Blue Shield Of Massachusetts
05.2017 - Current
Registered Nurse Supervisor
Sturdy Memorial Hospital
09.2016 - Current
Utilization Review Registered Nurse
Blue Cross Blue Shield Of Massachusetts
05.2010 - 05.2017
Registered Nurse
Morton Hospital
05.2009 - 09.2011
Registered Nurse
Southcoast Hospital Group
03.2006 - 05.2016
Bachelor of Science - Nursing
Southern New Hampshire University
Associate Degree In Nursing - Nursing
Becker College
ACLS
BLS
Preceptor
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