Carrie Mallonee
Seminole
Summary
Dynamic Telehealth Nurse with extensive experience at Cigna-MDLive, excelling in clinical assessments and patient education. Proven ability to navigate insurance processes and ensure HIPAA compliance while delivering compassionate care. Skilled in medication administration and critical thinking, enhancing patient outcomes through evidence-based protocols and effective communication.
Overview
26
26
years of professional experience
Work History
Telehealth Nurse
Cigna-MDLive
2025.03 - 2025.07
- Nurse triage calls for Urgent care and Mental health care patients, intake, patient education, prior authorizations, referrals, peer to peers, assisting providers and patients during and after telehealth visits.
- Lab orders and results and chart review.
- Mental health triage Assisting with any other duties and projects as needed.
CVICU-RN
HCA Northside Hospital
2023.12 - 2024.06
- Patient assessment and observation, Monitoring vital signs including blood pressure, pulse, temperature, EKG's, and hemodynamics.
- Administering medications through IVs, feeding tubes, and other routes as prescribed.
- Changing dressings, checking drainage tubes, and monitoring catheters and lines.
RN
Suncoast Cardiology BMG
St. Petersburg
2016.10 - 2023.12
- Nurse triage calls, intake vitals, telehealth intake, patient history, medication reconciliation, EKG, Holter/event monitors, chart prep, insurance authorizations requests and referrals, peer to peers, prescription refills or overrides, patient call back/lab results, injections, PT/INR testing and dose management, assisting with stress testing, bubble studies, scheduling and answering phones.
Office Administrator
Healthy Heart Center Inc.
Port Saint Lucie
2015.04 - 2016.09
- Office & Clinical Management, team building, staff development & training, policies & procedures manuals, report & document preparation, spreadsheet & database creation, accounts payable / receivable, bookkeeping, payroll, records management, meeting & event planning, inventory management, expense reduction, claims billing and receiving, physician and group credentialing for insurances.
Urodynamic Technician / Sales Representative
Mobile Diagnostic Solutions, LLC
Orlando
2011.01 - 2015.04
- Urodynamic Technician performing bladder function studies including reading and interpreting data results.
- Pelvic Floor Technician providing therapy for bladder incontinence and pelvic muscle wasting disorders.
- Sales Representative for Urodynamic and pelvic Floor Therapy in Urology, OBGYN and Primary care offices.
Supervising Medical Assistant
Marion Heart Associates
Ocala
2002.01 - 2010.12
- Supervising Medical Assistant for all daily office function for front and back office including lab operations.
- Medical assistant duties performed for specialties including Cardiology, Endocrinology and Primary care.
- Front /Back office duties included: EKG's, Holter application & processing, patient triage, injections, pap's, running patients, chart prep, insurance auths, prescription refills/prior auths, blood / specimen collection, scheduling and answering phones.
CNA
MRMC Hospital
Ocala
2000.01 - 2001.01
- Answering call lights, providing or assisting with personal hygiene, repositioning bedridden patients, assisting with toileting, walking, standing, ensuring appropriate diet and assisting with meals if needed, collecting and recording of vitals, I &O's, glucose and specimen collections as needed, noting observations of patient behavior/activities/complaints/changes in condition and reporting to nurses and doctors.
Education
Associate of Science - Nursing
Saint Petersburg College
Saint Petersburg, FL2019-04
Some College (No Degree) - Practical Nursing
PTEC College
Saint Petersburg, FL2016-06
B.S. - Health Care Management/Human Resources
St. Leo University
Saint Leo2014-07
A.S. - Chemistry
Santa Fe Community College
2010-05
A.S. - Pharmacy
Central State College
Medical Assistant -
Medical Esthetician -
Certified Nursing Assistant -
Certified Pharmacy Technician -
Skills
- Microsoft Office Suite
- Meditech, Cerner EMR, CareTracker,
- Medcom, Paycor payroll, Time station
- Insurance navigation
- Billing and credentialing
- HIPAA compliance
- Clinical/telehealth assessments and intake
- Clinical documentation
- Advanced cardiovascular life support (ACLS)
- Cardiac ICU Nursing
- Critical thinking
- Evidence-based protocols
- Patient assessment
- Lab/test result interpretation
- Patient education
- Medication refills & Prior authorizations
- Medication administration
- Compassionate and caring
References
Available upon request
References
References available upon request.
Timeline
Telehealth Nurse
Cigna-MDLive
2025.03 - 2025.07
CVICU-RN
HCA Northside Hospital
2023.12 - 2024.06
RN
Suncoast Cardiology BMG
2016.10 - 2023.12
Office Administrator
Healthy Heart Center Inc.
2015.04 - 2016.09
Urodynamic Technician / Sales Representative
Mobile Diagnostic Solutions, LLC
2011.01 - 2015.04
Supervising Medical Assistant
Marion Heart Associates
2002.01 - 2010.12
CNA
MRMC Hospital
2000.01 - 2001.01
Associate of Science - Nursing
Saint Petersburg College
Some College (No Degree) - Practical Nursing
PTEC College
B.S. - Health Care Management/Human Resources
St. Leo University
A.S. - Chemistry
Santa Fe Community College
A.S. - Pharmacy
Central State College