Kelly Carlson

• Assist students and families with financial aid processing.
• Worked as a team to complete various office tasks such as phones, mail, scholarship checks and deposits.
• Knowledge of NCSU and OSFA policies.
• Knowledge of NCSU software-Peoplesoft, Microsoft and Google Products.

• Manage purchasing, sales, marketing and customer account operations efficiently.
• Maintain small business budgeting, accounting and calendar.
• Create and facilitate educational workshops on beekeeping.
• Network with other businesses and customers to increase sales opportunities and contacts.

Provide quality and efficent service in a fast paced, team environment.

• Planned, organized and facilitated curriculum for different age and skill levels.
• Maintained records and student portfolios to keep up with state protocols.
• Led students on field trips to encourage new experiences and broadening education.
• Boosted cultural awareness by incorporating literature from world cultures.
• (Created educational presentations for local homeschool community.)

• Updated customer database, accounts and maintained records for inventory management.
• Responded to customer requests for products, services, and company information.
• Maintained up-to-date knowledge of product and industry changes.

• customer relations Examined claims forms and other records to determine insurance coverage.
• manage vendors during claim
• Insurance contract technical skills
• Prepared summaries of damage, payments, and policy coverage.

• Analyzed information gathered by investigation and reported findings and recommendations.
• Conducted day-to-day administrative tasks to maintain information files and process paperwork.
• Directed claims negotiations within allowable limit of $15,000

Bachelor of Arts in Spanish and German

Minor in Business Administration

Lived and worked in a Spanish/French/Portugese family home, providing care and language lessons to children.

Introduction to Purchasing

Microsoft Office (Excel, Powerpoint and Word)