Pursuing full-time role that presents professional challenges and leverages interpersonal skills, team success, effective time management, and problem-solving expertise. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Team Lead, Air Charter
Ascent Global Logistics
07.2022 - Current
Encompassing a high level of job knowledge, customer focus, and technology resources to strategically delegate workload daily to team members in a productive manner.
Promote positive work culture, support and guide team members daily.
Constantly monitor all channels of communication such as emails, APT notes, phone calls, etc.
Ensure time critical tasks throughout trips are successfully being completed, helping team members complete these time critical tasks.
Maintain constant dialog with shift manager, providing assistance whenever needed. Fulfill management duties when manager is out.
Consistently maintaining the highest level of understanding of charter processes and understanding the unique requirements of various customers.
Provide training and development for team members on air charter operations and APT system.
Effectively resolve issues related to customers and providers. Managing appropriate follow up related to said issues.
Allocating lift & making sound financial decisions for both Ascent and our customers.
Worked different stations to provide optimal coverage and meet production goals.
Air Charter Coordinator
Ascent Global Logistics
05.2021 - 07.2022
Processing and monitoring the status of planned and in progress flights from the point of origin to the final destination
Scheduling and coordinating stakeholders (truck drivers, FBO's, air carriers, etc.) according to availabilities and requirements
Utilizing a strong sense of urgency, prioritizing work flow, and promptly resolving shipment issues as they arise.
Communicate with suppliers, customers, etc. to achieve mutual satisfaction and ensuring customer's requirements are met
Quoting customers a variety of aircraft options and understanding what would best suit their needs
Constant communication with customers, suppliers, and all carriers involved to inform of trip status and any delays
Delivery Driver
Amazon
11.2020 - 05.2021
Completed on-time deliveries by choosing best and most efficient routes.
Kept detailed mileage and fuel reports to track overall fuel costs.
Loaded truck and properly secured items to prevent damage for deliveries.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Completed rush deliveries on tight timetables to satisfy customer needs.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Verified accuracy of all deliveries against order forms.
Team Lead
Rite Aid
03.2017 - 11.2020
Organized store operations daily to ensure a productive workday/assigning tasks to staff.
Trained new team members by relaying information on company procedures and safety requirements.
Motivated sales associates to become hardworking team members with a strong knowledge of inventory.
Provided strong service to customers and increased customer loyalty.
Opening/closing the store. This included experience in money handling and ensuring the store's security was intact.
Ordered inventory and used merchandise tracking methods to reduce loss and maintain accuracy.
Crew Member
Wendy's
02.2016 - 12.2016
Performing strong customer service in a fast paced environment and meeting quality expectations
Assisted other team members to achieve goals.
Worked well with teammates and accepted coaching from management team.
Resolving customer issues promptly and professionally
Operated cash register to ring up final bill and process various forms of payment.
Education
Associate of Arts -
Wayne County Community College
Detroit, MI
High School Diploma -
Melvindale High School
Melvindale, MI
06-2016
Skills
Performance monitoring
Work assignment delegation
Complaint resolution
Time management abilities
Problem-solving abilities
Crisis Management
Team building
Operational Efficiency
Performance Management
Resource Allocation
Expectation setting
Strategic Planning
Timeline
Team Lead, Air Charter
Ascent Global Logistics
07.2022 - Current
Air Charter Coordinator
Ascent Global Logistics
05.2021 - 07.2022
Delivery Driver
Amazon
11.2020 - 05.2021
Team Lead
Rite Aid
03.2017 - 11.2020
Crew Member
Wendy's
02.2016 - 12.2016
Associate of Arts -
Wayne County Community College
High School Diploma -
Melvindale High School
Similar Profiles
KRISTI TAYLORKRISTI TAYLOR
Senior Executive Assistant to the CEO at Ascent Global LogisticsSenior Executive Assistant to the CEO at Ascent Global Logistics