Kelly Caza
Melvindale,MI
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, team success, effective time management, and problem-solving expertise. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Team Lead, Air Charter
Ascent Global Logistics
07.2022 - Current
- Encompassing a high level of job knowledge, customer focus, and technology resources to strategically delegate workload daily to team members in a productive manner.
- Promote positive work culture, support and guide team members daily.
- Constantly monitor all channels of communication such as emails, APT notes, phone calls, etc.
- Ensure time critical tasks throughout trips are successfully being completed, helping team members complete these time critical tasks.
- Maintain constant dialog with shift manager, providing assistance whenever needed. Fulfill management duties when manager is out.
- Consistently maintaining the highest level of understanding of charter processes and understanding the unique requirements of various customers.
- Provide training and development for team members on air charter operations and APT system.
- Effectively resolve issues related to customers and providers. Managing appropriate follow up related to said issues.
- Allocating lift & making sound financial decisions for both Ascent and our customers.
- Worked different stations to provide optimal coverage and meet production goals.
Air Charter Coordinator
Ascent Global Logistics
05.2021 - 07.2022
- Processing and monitoring the status of planned and in progress flights from the point of origin to the final destination
- Scheduling and coordinating stakeholders (truck drivers, FBO's, air carriers, etc.) according to availabilities and requirements
- Utilizing a strong sense of urgency, prioritizing work flow, and promptly resolving shipment issues as they arise.
- Communicate with suppliers, customers, etc. to achieve mutual satisfaction and ensuring customer's requirements are met
- Quoting customers a variety of aircraft options and understanding what would best suit their needs
- Constant communication with customers, suppliers, and all carriers involved to inform of trip status and any delays
Delivery Driver
Amazon
11.2020 - 05.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Verified accuracy of all deliveries against order forms.
Team Lead
Rite Aid
03.2017 - 11.2020
- Organized store operations daily to ensure a productive workday/assigning tasks to staff.
- Trained new team members by relaying information on company procedures and safety requirements.
- Motivated sales associates to become hardworking team members with a strong knowledge of inventory.
- Provided strong service to customers and increased customer loyalty.
- Opening/closing the store. This included experience in money handling and ensuring the store's security was intact.
- Ordered inventory and used merchandise tracking methods to reduce loss and maintain accuracy.
Crew Member
Wendy's
02.2016 - 12.2016
- Performing strong customer service in a fast paced environment and meeting quality expectations
- Assisted other team members to achieve goals.
- Worked well with teammates and accepted coaching from management team.
- Resolving customer issues promptly and professionally
- Operated cash register to ring up final bill and process various forms of payment.
Education
Associate of Arts -
Wayne County Community College
Detroit, MIHigh School Diploma -
Melvindale High School
Melvindale, MI06-2016
Skills
- Performance monitoring
- Work assignment delegation
- Complaint resolution
- Time management abilities
- Problem-solving abilities
- Crisis Management
- Team building
- Operational Efficiency
- Performance Management
- Resource Allocation
- Expectation setting
- Strategic Planning
Timeline
Team Lead, Air Charter
Ascent Global Logistics
07.2022 - Current
Air Charter Coordinator
Ascent Global Logistics
05.2021 - 07.2022
Delivery Driver
Amazon
11.2020 - 05.2021
Team Lead
Rite Aid
03.2017 - 11.2020
Crew Member
Wendy's
02.2016 - 12.2016
Associate of Arts -
Wayne County Community College
High School Diploma -
Melvindale High School
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