Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Caza

Melvindale,MI

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, team success, effective time management, and problem-solving expertise. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Team Lead, Air Charter

Ascent Global Logistics
07.2022 - Current
  • Encompassing a high level of job knowledge, customer focus, and technology resources to strategically delegate workload daily to team members in a productive manner.
  • Promote positive work culture, support and guide team members daily.
  • Constantly monitor all channels of communication such as emails, APT notes, phone calls, etc.
  • Ensure time critical tasks throughout trips are successfully being completed, helping team members complete these time critical tasks.
  • Maintain constant dialog with shift manager, providing assistance whenever needed. Fulfill management duties when manager is out.
  • Consistently maintaining the highest level of understanding of charter processes and understanding the unique requirements of various customers.
  • Provide training and development for team members on air charter operations and APT system.
  • Effectively resolve issues related to customers and providers. Managing appropriate follow up related to said issues.
  • Allocating lift & making sound financial decisions for both Ascent and our customers.
  • Worked different stations to provide optimal coverage and meet production goals.

Air Charter Coordinator

Ascent Global Logistics
05.2021 - 07.2022
  • Processing and monitoring the status of planned and in progress flights from the point of origin to the final destination
  • Scheduling and coordinating stakeholders (truck drivers, FBO's, air carriers, etc.) according to availabilities and requirements
  • Utilizing a strong sense of urgency, prioritizing work flow, and promptly resolving shipment issues as they arise.
  • Communicate with suppliers, customers, etc. to achieve mutual satisfaction and ensuring customer's requirements are met
  • Quoting customers a variety of aircraft options and understanding what would best suit their needs
  • Constant communication with customers, suppliers, and all carriers involved to inform of trip status and any delays


Delivery Driver

Amazon
11.2020 - 05.2021
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Verified accuracy of all deliveries against order forms.

Team Lead

Rite Aid
03.2017 - 11.2020
  • Organized store operations daily to ensure a productive workday/assigning tasks to staff.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Motivated sales associates to become hardworking team members with a strong knowledge of inventory.
  • Provided strong service to customers and increased customer loyalty.
  • Opening/closing the store. This included experience in money handling and ensuring the store's security was intact.
  • Ordered inventory and used merchandise tracking methods to reduce loss and maintain accuracy.

Crew Member

Wendy's
02.2016 - 12.2016
  • Performing strong customer service in a fast paced environment and meeting quality expectations
  • Assisted other team members to achieve goals.
  • Worked well with teammates and accepted coaching from management team.
  • Resolving customer issues promptly and professionally
  • Operated cash register to ring up final bill and process various forms of payment.

Education

Associate of Arts -

Wayne County Community College
Detroit, MI

High School Diploma -

Melvindale High School
Melvindale, MI
06-2016

Skills

  • Performance monitoring
  • Work assignment delegation
  • Complaint resolution
  • Time management abilities
  • Problem-solving abilities
  • Crisis Management
  • Team building
  • Operational Efficiency
  • Performance Management
  • Resource Allocation
  • Expectation setting
  • Strategic Planning

Timeline

Team Lead, Air Charter

Ascent Global Logistics
07.2022 - Current

Air Charter Coordinator

Ascent Global Logistics
05.2021 - 07.2022

Delivery Driver

Amazon
11.2020 - 05.2021

Team Lead

Rite Aid
03.2017 - 11.2020

Crew Member

Wendy's
02.2016 - 12.2016

Associate of Arts -

Wayne County Community College

High School Diploma -

Melvindale High School
Kelly Caza