Kelly Chapman
Groveport,OH
Summary
Pawn Broker successful at writing loan contracts, monitoring progress and selling merchandise. Works with customers to facilitate repayment of loan amounts. Talented in valuing items correctly for optimal returns. Capable team player well-versed in pawn shop operation and regulations. Knowledgeable about many different merchandise markets, conflict resolution strategies and cataloging techniques. Productive, amiable and charming professional offering excellent negotiation skills.
Overview
14
14
years of professional experience
Work History
Pawn Broker
Levs Pawn Shop
10.2017 - Current
- Priced and resold items that remained unclaimed by owners.
- Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
- Performed store open and close procedures as part of shift responsibilities.
- Welcomed customers to shop and offered to answer questions on merchandise.
- Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Estimated value and gave appraisals of merchandise for prospective clients.
- Worked with customers to develop loans worth up to $[Amount] according to personal needs, preferences and payment abilities.
- Processed new inventory to ready for stocking on sales floor.
Online Auction Sales
Self Employed Services
01.2014 - 09.2017
- Monitored online marketplaces for accuracy, product offerings and pricing and influenced data sources to identify gaps and opportunities.
- Conducted team meetings and offered one-one-one guidance to maximize productivity and help employees reach full potential.
- Improved online sales conversion rates by [Number]% while fostering amazing customer experiences.
- Leveraged customer database to nurture and grow current sales and identify new business opportunities.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Managed customer service inquiries and complaints for customer satisfaction.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
Pawn Shop Broker
Levs Pawn Shop
01.2010 - 03.2012
- Priced and resold items that remained unclaimed by owners.
- Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
- Performed store open and close procedures as part of shift responsibilities.
- Welcomed customers to shop and offered to answer questions on merchandise.
- Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
Education
High School Diploma -
Gahanna Lincoln High
Gahanna, OH06.1996
Skills
- Compliance Requirements
- Personable Demeanor
- Loan Paperwork
- Loan Writing
- Item Valuation
- Financial Management
- Property Appraisals
- Merchandise Purchasing
- Item Pricing
- Inventory Coordination
- Negotiation
- Cash Flow Management
- Inventory Management
- Recordkeeping Skills
- Loan Processing
Accomplishments
Patience is a huge skill I have learned over the years doing this type of work. I have come in contact with thousands of different personalities.
I have raised 7 children, (which is a huge accomplishment) all while working on and off over theyears.
Photography
I photograph mostly my family portraits or for friends. I have done 1 wedding and lots of seniors pictures for friends.
Timeline
Pawn Broker
Levs Pawn Shop
10.2017 - Current
Online Auction Sales
Self Employed Services
01.2014 - 09.2017
Pawn Shop Broker
Levs Pawn Shop
01.2010 - 03.2012
High School Diploma -
Gahanna Lincoln High
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