Summary
Overview
Work History
Education
Skills
Certification
Leadership Experience
Accomplishments
Language
Timeline
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kelly cheng

Keller,TX

Summary

Experienced investment specialist with extensive experience in client services, relationship management, and proficient handling of domestic and global trading activities. Proven track record in establishing and nurturing strong client connections worldwide, providing outstanding service, and fostering trust. Committed to employing the EDGE model to understand, educate, and equip clients with the knowledge needed to achieve their financial goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Global Services- Sr. Specialist

Charles Schwab
Westlake, TX
04.2018 - Current
  • Specialized in equity and derivatives trading in the US market, as well as other investment products globally.
  • Provided support to English and Mandarin-speaking clients, both domestic and international, assisting them in understanding the full range of products and services offered in accordance with Schwab's jurisdictional policies.
  • Maintained compliance with international and US regulatory standards while successfully managing account transitions throughout organizational mergers.
  • Assisted salesforce leads with Salesforce & MQ remediation and worked with other departments to translate for them in Mandarin.
  • Assisted with outbound call campaign to inform selected UK and Australia clients regarding soon-to-expire W-8BEN forms.

Global Services Training Facilitator

Charles Schwab
Westlake, TX
01.2023 - Current
  • Designed and executed customized training initiatives for a diverse workforce, resulting in optimized integration strategies and alignment with organizational goals.
  • Assisted in the onboarding process for more than 100 representatives by coordinating and providing training support.
  • Created instructional materials such as user manuals, job aids, and PowerPoint presentations.
  • Assessed employee performance during trainings and provided feedback.
  • Worked closely with employees after training to check on progress and provide further instruction.
  • Collaborated with management to assess current needs, trends and deficiencies in order to develop targeted training programs.

Global Team Event Planner

01.2019 - Current
  • Organized team-building events and facilitated collaborative initiatives, promoting a positive team culture.

Education

Bachelor of Business Administration in Marketing -

The University of Texas at Arlington, College of Business
05.2017

Skills

  • Relationship building
  • Self-motivated
  • Public Speaking
  • EDGE
  • US and Global trading
  • Time Management
  • Financial guidance
  • Compliance with regulatory standards
  • Salesforce & MQ remediation
  • Team-building events
  • Collaborative initiatives
  • Training programs
  • Bloomberg Terminal
  • Microsoft Office: Word, PowerPoint, Excel
  • Genesys emails & chats
  • Planning and coordination

Certification

  • FINRA Series 7
  • FINRA Series 63
  • FINRA Series 65
  • FINRA Series 9
  • AAMS
  • EDGE Training Certification
  • Currently preparing for CFP Certification

Leadership Experience

  • Stepped up as Event Management Chair for APINS (Asian Professionals Inclusion Network at Schwab) and provide substantial assistance in organizing various company events and promoting diversity and cultural inclusion in Schwab.
  • Selected to represent the Learning@Schwab community as an Ambassador to share mission of connecting schwab learning professionals to drive innovative, evidence-based, and efficient training processes and products.
  • Led Global Services Westlake event planning, coordinated quarterly outings, and facilitated monthly celebrations, effectively enhancing engagement.

Accomplishments

  • Voiced over Chinese language YouTube videos for the corporate channel, showcasing essential information on order types and margin requirements, enabling clients to gain a comprehensive understanding.
  • Coordinated EDGE trainings for 91 full-time employees, 38 contractors and 18 managers, enhancing their skill sets and fostering professional development

Language

  • Fluent in English and Mandarin Chinese (Speaking, Typing, Writing).

Timeline

Global Services Training Facilitator

Charles Schwab
01.2023 - Current

Global Team Event Planner

01.2019 - Current

Global Services- Sr. Specialist

Charles Schwab
04.2018 - Current

Bachelor of Business Administration in Marketing -

The University of Texas at Arlington, College of Business

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