Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Chewning

Vinton,VA

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

16
16
years of professional experience

Work History

Manager

Down Home Creamery
Vinton, VA
08.2023 - 05.2024
  • Established processes to ensure efficient workflow throughout the organization.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Florist

The Fresh Market
Roanoke, VA
10.2021 - 03.2023
  • Developed and implemented floral department policies and procedures.
  • Trained staff in proper handling of fresh flowers, plants, vases, baskets and other related items.
  • Organized special events such as weddings or funerals; designed flower arrangements according to client specifications.
  • Maintained up-to-date records of sales transactions including invoices and receipts for accounting purposes.
  • Verified accuracy of incoming shipments against purchase orders; resolved discrepancies with vendors quickly.
  • Managed the budget for the floral department; monitored costs closely while striving towards cost savings goals.
  • Performed regular quality checks on products to ensure they met quality standards before being put out on display.

Food Truck Operator

Kelly's Street Eats
Vinton, VA
02.2019 - 05.2021
  • Maintained a clean and sanitary work environment in accordance with health regulations.
  • Prepared meals according to customer orders using fresh ingredients.
  • Processed payments accurately and efficiently using cash registers or POS systems.
  • Managed daily operations of food truck, ensuring smooth service and customer satisfaction.

Front End Supervisor

The Fresh Market
Roanoke, VA
05.2008 - 03.2014
  • Ensured adequate staffing levels during peak business hours.
  • Organized staff schedules to maximize efficiency while minimizing labor costs.
  • Processed returns and exchanges according to company policies.
  • Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.

Education

High School Diploma -

Staunton River High School
Moneta, VA
06-1998

Skills

  • Schedule Preparation
  • Customer Relationship Management (CRM)
  • Order preparation and processing
  • Artistic floral design
  • Customer Service
  • Staff Management
  • Opening and closing procedures

Timeline

Manager

Down Home Creamery
08.2023 - 05.2024

Florist

The Fresh Market
10.2021 - 03.2023

Food Truck Operator

Kelly's Street Eats
02.2019 - 05.2021

Front End Supervisor

The Fresh Market
05.2008 - 03.2014

High School Diploma -

Staunton River High School

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Kelly Chewning