Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Chooniedass

Hutto,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

23
23
years of professional experience

Work History

Customer Service Representative

Omni Interactions
Hutto, Texas
04.2021 - Current
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Upheld quality control policies and procedures to increase customer satisfaction.

Technical Support Representative

Concentrix
Hutto, Texas
05.2020 - 03.2021
  • Provided technical assistance to customers through phone, email and chat support.
  • Troubleshot customer inquiries related to software and hardware issues.
  • Assisted customers with installation of new hardware and software applications.
  • Utilized remote access tools to connect remotely with customers' systems when necessary.
  • Served as first point of contact for incoming technical service calls and emails.

Restaurant Manager

The Downtown Hall Of Fame
Hutto, Texas
11.2018 - 03.2021
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.

Deli Sales Associate

Walmart
Pflugerville, TX
03.2011 - 09.2018
  • Assisted customers with selecting items from the deli counter.
  • Prepared food items according to customer orders.
  • Adhered to all safety procedures related to food preparation and handling.

Mortgage Loan Officer

Empire Capital Mortgage
Queens , NY
01.2002 - 03.2008
  • Assessed customer financial status and credit worthiness to determine eligibility for mortgage loans.
  • Prepared loan documents such as commitment letters, closing statements, promissory notes and deed of trust.
  • Processed new loan applications in accordance with established guidelines.

Receptionist

True Realty LLC
Richmond Hill, NY
05.2001 - 07.2002
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Developed strong relationships with customers by providing personalized assistance and support.

Education

High School Diploma -

Rio Claro Secondary School
Trinidad And Tobago
05-2001

Skills

  • Data Entry
  • Call Management
  • Paperwork Processing
  • Appointment Scheduling
  • Documentation
  • Microsoft Office expertise
  • Technical Support
  • Administrative Support
  • Customer Relationship Management (CRM)
  • Quality Control
  • Call Center Operations
  • Problem-solving abilities
  • Positive and professional

Timeline

Customer Service Representative

Omni Interactions
04.2021 - Current

Technical Support Representative

Concentrix
05.2020 - 03.2021

Restaurant Manager

The Downtown Hall Of Fame
11.2018 - 03.2021

Deli Sales Associate

Walmart
03.2011 - 09.2018

Mortgage Loan Officer

Empire Capital Mortgage
01.2002 - 03.2008

Receptionist

True Realty LLC
05.2001 - 07.2002

High School Diploma -

Rio Claro Secondary School

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Kelly Chooniedass