Kelly Chow
Sacramento,CA
Summary
Proven ability to thrive in fast-paced environments while embracing new challenges. Quick learner with a proactive mindset and a strong commitment to excellence. Effective communicator with exceptional time management and organizational capabilities. Focused on supporting team initiatives and driving organizational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
NURSING HOME ADMINISTRATOR
Windsor Elk Grove Care & Rehab Center
Elk Grove, CA
11.2023 - Current
- Manage day-to-day operations of a 136-bed skilled nursing facility.
- Ensure compliance with state and federal regulations for patient care and safety protocols.
- Collaborate with multi-disciplinary teams to enhance patient care.
- Maintain company policies and procedures to uphold operational standards.
- Oversee budget management and financial outcomes alongside department managers.
- Manage staffing levels to comply with regulatory requirements, and budget constraints.
- Hire, train, and discipline employees in alignment with HR policies.
- Facilitate staff meetings and appreciation events to promote a positive employee engagement culture.
- Address residents' and families' grievances promptly to ensure satisfaction.
EXECUTIVE DIRECTOR
Retirement Housing Foundation (RHF)
Sacramento, CA
09.2022 - 08.2023
- Oversaw daily operations of 47 independent living units, 41 assisted living units, and 49 skilled nursing beds.
- Directed caregiving activities to ensure compliance with established care standards.
- Maintained adherence to company policies across all departments.
- Conducted recruitment, hiring, and training of staff.
NURSING HOME ADMINISTRATOR
Health Management Services (HMS)
Sacramento, CA
01.2022 - 08.2022
- Oversaw the daily operations of a 177-bed skilled nursing facility.
- Managed staffing budget in accordance with patient requirements and regulatory standards.
- Reduced staffing registry usage to ensure continuity of care.
- Implemented company policies and procedures for improved operational effectiveness.
- Worked with multi-disciplinary staff to enhance patient care and prevent grievances.
NURSING HOME ADMINISTRATOR
Dycora Transitional Health
Galt, CA
11.2021 - 01.2022
- Directed daily operations of 99-bed skilled nursing facility, enhancing efficiency and care quality.
- Reviewed prospective resident referrals to assess admission requirements and care needs to increase facility census.
- Collaborated with department managers to uphold high standards of resident care.
NURSING HOME ADMINISTRATOR
PLUM HEALTHCARE GROUP
Sunnyvale, CA
09.2019 - 11.2021
- Directed operations of 99-bed skilled nursing facility.
- Ensured adherence to state and federal regulations for patient safety and care standards.
- Collaborated across multi-disciplinary teams to improve overall patient experiences.
- Oversaw budget management with department leaders to achieve favorable financial results.
- Administered staffing levels to align with regulatory requirements and financial budget.
- Executed hiring, training, and disciplinary actions per HR guidelines.
- Organized staff meetings and appreciation events to enhance employee morale.
ADMINISTRATOR IN TRAINING
PLUM HEALTHCARE GROUP
06.2019 - 09.2019
- Supported overall facility operations alongside the facility's Nursing Home Administrator.
- Monitored support departments to meet resident needs, and enhance operational efficiency.
DIETARY ASSISTANT - DIETARY SUPERVISOR
Vasona Creek Healthcare Center
Los Gatos, CA
02.2016 - 06.2019
- Collaborated with Registered Dietitian on nutritional care management for residents' needs.
- Attended Interdisciplinary Care Planning meetings, prepared with comprehensive resident data.
- Oversaw department budget to manage expenses effectively.
- Ensured food preparation area and staff compliance with safety and sanitation regulations.
- Delivered prompt resolution of patient concerns to enhance customer experience.
- Conducted training sessions for staff to ensure compliance.
Education
Bachelor of Science - NUTRITION AND FOOD
CSU
SACRAMENTOCertification
- NURSING HOME ADMINISTRATOR, #01107329, 03/18/27
- RCFE CERTIFICATE, #6068909740, 03/27/26
Timeline
NURSING HOME ADMINISTRATOR
Windsor Elk Grove Care & Rehab Center
11.2023 - Current
EXECUTIVE DIRECTOR
Retirement Housing Foundation (RHF)
09.2022 - 08.2023
NURSING HOME ADMINISTRATOR
Health Management Services (HMS)
01.2022 - 08.2022
NURSING HOME ADMINISTRATOR
Dycora Transitional Health
11.2021 - 01.2022
NURSING HOME ADMINISTRATOR
PLUM HEALTHCARE GROUP
09.2019 - 11.2021
ADMINISTRATOR IN TRAINING
PLUM HEALTHCARE GROUP
06.2019 - 09.2019
DIETARY ASSISTANT - DIETARY SUPERVISOR
Vasona Creek Healthcare Center
02.2016 - 06.2019
Bachelor of Science - NUTRITION AND FOOD
CSU
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