Kelly Clayton
Stockton,CA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
24
24
years of professional experience
Work History
Program Manager
GEO Reentry Services BOP
05.2017 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on productivity strategies to accomplish challenging goals.
- Developed and maintained logistics workflows, procedures and reports.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Interacted with customers and clients to identify business needs and requirements.
Case Manager
Central Valley Housing
01.2010 - 03.2017
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Evaluated treatment plans against individual goals and healthcare standards.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
Family Case Coordinator
Family Resource And Referral Center
07.1999 - 05.2005
- Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
- Maintained current knowledge of applicable procedures and compliance requirements to optimize effectiveness.
- Collaborated with departments such as referrals and licensing on daily basis to resolve issues.
- Discussed cases with clients, child-care providers and staff.
- Assisted individuals and families in setting up treatment options and services in the child-care industry.
- Managed over 20 assigned cases and projects in a year
- Documented data and completed accurate updates to case records.
Education
Bachelor of Arts - Social Sciences
California State University - Stanislaus
Turlock, CA05.2023
Skills
- Software Documentation
- Adaptable and Flexible
- Negotiation and Conflict Resolution
- Process Improvement
- Interpersonal Skills
- Verbal and Written Communication
- Customer and Personnel Training
- Program Leadership
- Time Management
Affiliations
Criminal Justice Advisory Board Member - San Joaquin Delta College
Timeline
Program Manager
GEO Reentry Services BOP
05.2017 - Current
Case Manager
Central Valley Housing
01.2010 - 03.2017
Family Case Coordinator
Family Resource And Referral Center
07.1999 - 05.2005
Bachelor of Arts - Social Sciences
California State University - Stanislaus
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