Kelly Cleary
Greensboro
Summary
Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator, Subspecialties
Advocate Health
09.2024 - Current
- Provide remote support to patients for 6 clinics including Infectious Disease, Geriatrics, Rheumatology, Nephrology, Endocrinology, and Allergy
- Schedule patient appointments and referrals utilizing EPIC Encompass
- Send documentation to clinical team members, prompting direct patient calls as needed
- Leverage centralized resources through SharePoint page to manage workflows and contacts
- Partner with teammates using MS Teams, collaborating to answer questions and manage challenges
- Maintain compliance with organizational policies and standards of service including reviews of recorded patient conversations to ensure top level of care
Registration, Women’s and Children’s Center (PRN)
Cone Health
01.2024 - Current
- Handle transfer of patients from EMT/Paramedics to an inpatient facility
- Prepare for emergency patient arrivals, utilizing the WOW cart for challenging incoming admissions
- Register inductions and lab work, ensuring timely completion of documentation and admissions process
- Triage patient complaints, performing service recovery and helping to deliver best possible care
- Identify and communicate emergent patient care needs to clinical team, referring patients to ED as needed
Patient Access Advocate 2, Urgent Care (PRN)
Cone Health
05.2023 - Current
- Secured patient information and confidential medical records in compliance with HIPAA standards
- Collected and entered patient demographic and insurance data into database to establish medical records
- Received patient deductibles and co-pay amounts and discussed options to satisfy patient account
- Performed patient pre-admission, admission, transfer and discharge activities
Patient Access Advocate, LeBauer Pulmonary (Full-Time)
Cone Health
12.2023 - 09.2024
- Offer direct administrative support to a busy, centralized Pulmonary practice hosting 16 providers
- Schedule new consults with proper provider in their specialty based on referral
- Provide excellent customer service to practice patients by phone and in person
- Read and analyze referrals in EPIC to understand patient needs and align with provider schedule
- Prepare documentation for clinical providers to support prescription refills and scheduling
- Perform a weekly duty rotation with colleagues including patient call-backs for scheduling
- Pre/auth visits for billing/running estimates or telling copays for visit prior to Consultation
Assistant Manager
Walgreens
01.2008 - 04.2014
- Supervised and evaluated staff to achieve daily objectives and ensure quality customer experiences
- Assisted pharmacy staff with administrative tasks and workload to optimize operations with limited staff
- Managed opening/closing procedures and recommended changes to enhance efficiency of daily activities
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
Education
High School Diploma -
Brittain Academy
High Point, NCSkills
- Language: Fluent in Spanish
- Software: Microsoft Office (Outlook, Excel, Word); EPIC trained
- Appointment scheduling
- HIPAA compliance
Certification
- Patient Access Training & Development | Cone Health
- Completed course in account maintenance to provide information to patients about billing statements
- Learned about RPB claim edits and charging function, developing skills around managing work-queue through EPIC to correct errors and inputting procedure codes for billing for diagnosis
- Developed skills to input referrals in EPIC system from providers and schedule the patients
- OnBase & Scanning Training | Cone Health
- Trained to scan test results and add to patient charts utilizing OnBase
- Medical Records Release | Cone Health
- Learned to intake signed medical release forms, review for submission, and clear records for release
CERTIFICATIONS & PROFESSIONAL DEVELOPMENT
Language: Fluent in Spanish
Timeline
Patient Care Coordinator, Subspecialties
Advocate Health
09.2024 - Current
Registration, Women’s and Children’s Center (PRN)
Cone Health
01.2024 - Current
Patient Access Advocate, LeBauer Pulmonary (Full-Time)
Cone Health
12.2023 - 09.2024
Patient Access Advocate 2, Urgent Care (PRN)
Cone Health
05.2023 - Current
Assistant Manager
Walgreens
01.2008 - 04.2014
High School Diploma -
Brittain Academy
Similar Profiles
Shavon BrownShavon Brown
Registered Nurse at Advocate HealthRegistered Nurse at Advocate Health
Karina MartinezKarina Martinez
Office Coordinator at Advocate HealthOffice Coordinator at Advocate Health
Payton WattPayton Watt
Senior Consultant, Government Programs at Advocate HealthSenior Consultant, Government Programs at Advocate Health