Kelly Colich
New Port Richey
Summary
Dynamic and results-oriented professional with extensive experience in customer service and administrative support, notably at RAMCONLLC. Excelled in enhancing customer satisfaction and streamlining operations through proficient data entry and exceptional interpersonal skills. Demonstrated ability to solve complex problems, leading to improved efficiency and strong customer relationships.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
RAMCONLLC
06.2021 - 06.2022
- Receive all initial service contact calls for service requests.
- Provide administrative assistance to the Service Account Manager.
- Serve as a communication liaison between field operations, management, and the customer.
- Ensure that receivables are collected in a consistent, efficient and timely manner.
- Excellent written and verbal communication skills.
- Accurately processed invoices, posting payments and resolving customer billing inquires.
- Follow procedure while collecting outstanding debts.
- Develop and maintain strong relationships between service account team while creating new customers.
Inbound Call Center Agent
Kforce
06.2020 - 06.2021
- Provide customer service to claimants, and clients with problems or questions regarding their claims.
- Maintain customer service logs.
- Complete understanding of PII and confidentiality.
- Improved customer satisfaction levels by promptly addressing inquiries and resolving issues.
- Identifying issues that need escalation.
Server
Rusty Bellies Waterfront Grill
09.2017 - 01.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Arlington High School
Lagrange, NY06-1998
Skills
- Interpersonal Skills
- Problem solver
- Efficient, Organized
- Microsoft Office
- Sage
- DataForma
- Data Entry Proficient
Timeline
Customer Service Representative
RAMCONLLC
06.2021 - 06.2022
Inbound Call Center Agent
Kforce
06.2020 - 06.2021
Server
Rusty Bellies Waterfront Grill
09.2017 - 01.2021
High School Diploma -
Arlington High School
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