Summary
Overview
Work History
Skills
Timeline
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Kelly Colley

Paradise Valley,AZ

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

15
15
years of professional experience

Work History

Merchant Experience Partner

DoorDash Labs
07.2021 - 09.2024
  • The main point of contact for a book of over a thousand high-value international merchants


  • Negotiated commissions


  • Completed Change of Ownerships


  • Presented new offerings


  • Provided IT support


  • Advised in menu offerings, photos of menu items, and descriptions to improve store sales


  • Conducted regular meets with merchants to review progress and make recommendations for future success


  • Collaborated heavily with other teams to streamline my resolution timeline


  • Proactive outreach to resolve merchant issues ie bank on file, IRS verification, potential fraud etc.


  • Built personal relationships with each merchant to ensure satisfaction and continued business




Customer Experience Partner

OpenDoor Real Estate
05.2019 - 05.2020
  • Main point of contact for sales and service throughout the customer lifespan -average of 130 - 150 contracts closing every 30 days


  • Worked cross-collaboration with Title and the Inspection Team to ensure deadlines were met


  • Negotiated pricing post inspection, if needed.


  • Successfully pivoted to include pilots in addition to my daily tasks


  • Presented alternate opportunities for customers


  • Built the brand by encouraging social media reviews and word of mouth


Pastry Chef

Wolfgang Puck Catering
05.2009 - 03.2018
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours.
  • Implemented efficient production techniques, reducing waste and improving overall pastry quality.
  • Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products.
  • Developed new pastry recipes for seasonal menus, resulting in increased sales and positive feedback.
  • Maintained a clean and organized kitchen workspace, ensuring compliance with health regulations.
  • Contributed to successful catering events by designing custom dessert menus tailored to specific client preferences.
  • Collaborated with the culinary team to create unique dessert offerings that complemented main dishes.

Skills

  • Relationship building
  • Interdepartmental collaboration
  • Account management
  • Customer complaint resolution

Timeline

Merchant Experience Partner

DoorDash Labs
07.2021 - 09.2024

Customer Experience Partner

OpenDoor Real Estate
05.2019 - 05.2020

Pastry Chef

Wolfgang Puck Catering
05.2009 - 03.2018

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Kelly Colley