Kelly Colonero
Cicero,NY
Summary
Accomplished General Manager with a proven track record at Five Guys Enterprises, adept in operations management and leadership. Excelled in implementing strategies that enhanced customer loyalty, improved team performance, and ensured financial stability. Skilled in problem resolution and team building, consistently achieving significant improvements in productivity and customer satisfaction. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
3
3
years of professional experience
1
1
Certification
Work History
General Manager
Five Guys Enterprises
02.2024 - 09.2024
General Manager
Five Guys Enterprises LLC
02.2024 - 09.2024
- Managed budget implementations, employee reviews, training, schedules, inventory, purchasing, auditing, food safety, brand standards
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
General Manager
Boston Mark
06.2022 - 06.2023
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Restaurant Manager
Chili's Bar & Grill
09.2021 - 05.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
Associate of Arts - Business Administration
Maricopa Community Colleges, Mesa Community College
Mesa, AZSkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Effective leader
- Staff Management
- Inventory Control
- P&L Management
- Team training and development
- Labor Cost Controls
- Purchasing
- Expense Control
- Business Administration
Certification
ServSafe Manager
Basset Certified
Timeline
General Manager
Five Guys Enterprises
02.2024 - 09.2024
General Manager
Five Guys Enterprises LLC
02.2024 - 09.2024
General Manager
Boston Mark
06.2022 - 06.2023
Restaurant Manager
Chili's Bar & Grill
09.2021 - 05.2022
Associate of Arts - Business Administration
Maricopa Community Colleges, Mesa Community College
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