KELLY CONNELL
Cranford,New Jersey
Summary
Detail-oriented professional, with 26 years of experience in Clinical Trials, Client Service and Sales Support. Armed with a strong understanding of both business processes and clinical implications. Effective motivator and advocate; adept at dealing with all types of individuals in highly stressful and challenging environments. Excellent communicator and key contributor to hiring processes, maximizing highly-qualified candidates on teams. Self-motivated and driven to succeed.
Overview
25
25
years of professional experience
Work History
Sales Support Supervisor
ACCU REFERENCE MEDICAL LAB
08.2017 - Current
- Assists in the training process of new personnel
- Oversees the Sales Support Team to ensure adherence to quality standards, deadlines and proper procedures
- Reports laboratory results to clients and patients using established protocols
- Contacts clients to resolve routine matters related to patient testing and result reporting
- Assists physicians and staff in determining whether a sample is adequate and/or appropriate for testing by understanding laboratory sample requirements and standards for sample acceptance
- Reports any client concern using established protocols
- Provides education and guidance to clients regarding Accu Reference Medical Lab processes
- Notifies clients of problem specimens in a timely manner
- Performs other duties as required to meet the customer requirements
- Calls doctor’s offices pertaining to inappropriate samples out of stability samples
- Adheres to standards of practice as set forth in policy and guidelines to assure patient safety
- Participates in staffing patterns that reflect variable demands in service
- Payroll through ADP
SALES SUPPORT COORDINATOR
SHIEL LABORATORIES
03.2014 - 08.2017
- Answers incoming calls/inquiries from clients and or patients regarding lab results, test availability and test procedures
- In-house supports for Sales Team by hand holding critical accounts
- Problem solving i.e., locate lost specimens in the laboratory, track courier route sheets to provide clients with specimen counts when needed, inform clients with foreign requisitions/mismatched specimens are received
- Assists with Client Service Department training i.e., Inbound/Outbound calls, creating monthly department refresher quizzes
- Creates Daily Log Error Reports for Sales Representatives
- Attends and actively participates in internal meetings
- Place supply orders as per client request
- Collects and enters new account intake information into the lab service software system
CLINICAL TRIALS COORDINATOR
SPECTRA CLINICAL RESEARCH
01.2004 - 03.2014
- Evaluated study standards and produced study-specific laboratory manuals and requisitions
- Developed study-specific laboratory kits in alignment with protocol requirements
- Administered domestic and international shipment arrival for new study start up and study-specific procedures simultaneously
- Administered clinical trial operations, guaranteeing distributions of forms, supplies, equipment, laboratory samples and the implementation of research protocols
- Rendered oversight to ongoing monitoring and appraisal of laboratory queries; as well as offered in-service education for clinical research sites and in-house personnel
- Designed clinical databases and assessed related documents through query resolution, site request, computerized validation, and data importing
- Maintain source documents and regulatory documentation of clinical trials
- Ensure quality of data on CRFs
- Verify data in source documents are in agreement with LIS System, initiate data query resolution and confirm resolution in a timely manner
- Adhered to good clinical practice (GCP) and laboratory standard operating procedures (SOPs)
- Aided with the development of training manuals and procedures
- Rendered support in writing the International Organization for Standardization (ISO) 15189 procedures
- Traveled and presented at Investigator Meetings
- Assisted in the implementation and testing of new software applications.
SENIOR CUSTOMER SERVICE REPRESENTATIVE
SPECTRA LABORATORIES
12.1998 - 03.2004
Education
ASSOCIATE OF HEALTH SCIENCE - HEALTH CARE ADMINISTRATION
BERGEN COMMUNITY COLLEGE
PARAMUS, NJ05.2000
Skills
- Weekly Payroll
- Time Management
- Operational Standards
- Proper Staffing
- Sales Team Support
- Confidential Records Management
- Complaint Investigations
- Regional Sales and Support
- Professional Relationships
- Customer Service Standards
- Customer Inquiries
- Workflow Processes
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Sales Support Supervisor
ACCU REFERENCE MEDICAL LAB
08.2017 - Current
SALES SUPPORT COORDINATOR
SHIEL LABORATORIES
03.2014 - 08.2017
CLINICAL TRIALS COORDINATOR
SPECTRA CLINICAL RESEARCH
01.2004 - 03.2014
SENIOR CUSTOMER SERVICE REPRESENTATIVE
SPECTRA LABORATORIES
12.1998 - 03.2004
ASSOCIATE OF HEALTH SCIENCE - HEALTH CARE ADMINISTRATION
BERGEN COMMUNITY COLLEGE
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