Summary
Overview
Work History
Education
Skills
Accomplishments
Professional Highlights
Certification
Timeline
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Kelly Contine

Lakewood,CO

Summary

Committed to accuracy, efficiency, productivity and performance excellence. A strategic, creative and results driving NMLS certified professional; offering 15+ years’ of extensive experience as an entrepreneur, marketing, administrative, real estate, mortgage lending and banking; exhibit leadership abilities that drive productivity and profitability, provides strategic support across various business matrix and integrated team. Expert in planning and executing social media campaigns that require a high degree of attention to details, traceable experience in promotion, social media marketing, advertising, public relations, mortgage lending, project management, brand awareness, business development, customer service, problem resolution, relationship development, and strategy implementation. Proven record in establishing repeatable operational methodologies and mechanisms that enable frugal, fast and responsive content development and distribution.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Senior Loan Officer

Allied Mortgage Group
09.2023 - Current
  • Collaborated with underwriting team to expedite loan processing times and ensure timely closings for clients.
  • Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Cultivated referral network with real estate agents, builders, and other professionals to generate new business leads.

Retail Mortgage Originator

Credit Union 1
10.2019 - 08.2023
  • Streamlined the loan application process for smoother transactions, resulting in improved client satisfaction.
  • Educated first-time homebuyers on the mortgage process through informative seminars and workshops.
  • Prepared detailed financial analyses to accurately assess borrower creditworthiness and risk factors.
  • Participated in networking events within the community to promote company brand awareness and establish valuable connections within the industry.
  • Coached , trained, managed leads from branches including contact center staff

Branch Manager

CREDIT UNION 1
01.2016 - 10.2019
  • Continually evaluates branch structure and strategic plan, including future growth as needed, to promote overall efficiency and profitability while maintaining a commitment to excellent service
  • Top producer originating mortgages 2013-2019 as a manager

Assistant Branch Manager

CREDIT UNION 1
01.2013 - 01.2016
  • Supported and drove business development activities and source new high value premium and business customers

Member Solutions Specialist - Call Center

CREDIT UNION 1
01.2006 - 01.2013
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently

Administrative Assistant

BELL GENERAL OFFICE CREDIT UNION, CHICAGO ILLINOIS
01.2001 - 01.2006
  • Provided effective communication and professional partnership to Loan Officers, Underwriters, and Mortgage Assistants

Sales Clerk/Cashier

BIG 5 SPORTING GOODS – FLAGSTAFF, AZ
08.2000 - 12.2000

Office Administrator

AMERICAN COURIER SERVICE – RIVER GROVE, IL
05.2000 - 07.2000

Disc Jockey

K-JACK – FLAGSTAFF, AZ.
09.1999 - 12.1999

Contributing Writer

FLAGSTAFF LIVE – FLAGSTAFF, AZ.
09.1999 - 12.1999

Education

Bachelor of Science - Journalism

NORTHERN ARIZONA UNIVERSITY
Flagstaff, AZ
05.2015

Skills

  • Excellent networker
  • Mortgage Lending
  • Brand Management
  • Practical Management
  • Leadership and mentoring
  • Communication skills
  • Marketing Strategy
  • New Customer Acquisition
  • Programmatic Advertising

Accomplishments

    Raised an Australian cattle dog in a condo environment

Professional Highlights

  • Ability to demonstrate accountability for results and sound business judgment/decision-making.
  • Handle complex situations with confidence, knowledge and creativity
  • Excellent verbal, written and interpersonal communication skills.
  • Ability to prioritize and resolve complex problems and escalate as necessary
  • Skilled in identifying issues and trends in order to anticipate change and provide comprehensive solutions and remedies
  • Surpassed 2017 annual loan goal at 127% of goal - CREDIT UNION 1
  • Continuously exceeds quarterly revenue growth year over year - CREDIT UNION 1

Certification

Practical Management

NMLS

Timeline

Senior Loan Officer

Allied Mortgage Group
09.2023 - Current

Retail Mortgage Originator

Credit Union 1
10.2019 - 08.2023

Branch Manager

CREDIT UNION 1
01.2016 - 10.2019

Assistant Branch Manager

CREDIT UNION 1
01.2013 - 01.2016

Member Solutions Specialist - Call Center

CREDIT UNION 1
01.2006 - 01.2013

Administrative Assistant

BELL GENERAL OFFICE CREDIT UNION, CHICAGO ILLINOIS
01.2001 - 01.2006

Sales Clerk/Cashier

BIG 5 SPORTING GOODS – FLAGSTAFF, AZ
08.2000 - 12.2000

Office Administrator

AMERICAN COURIER SERVICE – RIVER GROVE, IL
05.2000 - 07.2000

Disc Jockey

K-JACK – FLAGSTAFF, AZ.
09.1999 - 12.1999

Contributing Writer

FLAGSTAFF LIVE – FLAGSTAFF, AZ.
09.1999 - 12.1999

Bachelor of Science - Journalism

NORTHERN ARIZONA UNIVERSITY
Kelly Contine