Hi, I’m
Kelly Conway Karnes
Work Preference
Overview
16
years of professional experience
1
Language
Summary
Dedicated professional with expertise in patient confidentiality, HIPAA compliance, and data entry proficiency, enhancing patient experiences and optimizing front desk operations.
Work History
Penrose/St. Francis Medical CenterColorado Springs, CO
Hospital Receptionist
04.2013 - 07.2015
Job overview
- Maintained organized front desk operations, enhancing overall patient flow and satisfaction.
- Trained new reception staff on procedures and software systems to improve team efficiency.
- Demonstrated excellent multitasking skills by managing multiple phone lines, greeting patients, and organizing paperwork simultaneously without compromising service quality.
- Enhanced patient experience by efficiently managing front desk operations and maintaining a welcoming environment.
- Managed high call volumes while maintaining a professional demeanor, ensuring prompt attention to inquiries or concerns.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Handled challenging situations with poise and professionalism while addressing patient concerns or complaints promptly.
- Maintained orderliness at the reception area by performing regular cleaning and organizing tasks, providing a clean and comfortable environment for patients.
- Provided clear directions to visitors regarding department locations or specific services offered within the facility.
- Contributed to hospital safety by monitoring visitor access and providing necessary assistance as needed.
Self EmployedColorado Springs, CO
Catering Operations Manager
03.2011 - 04.2013
Job overview
- Managed end-to-end catering operations to ensure seamless event execution.
- Coordinated logistics, including vendor selection, menu planning, and event timelines.
- Oversaw inventory management to optimize resource allocation and minimize waste.
- Developed and maintained client relationships to enhance customer satisfaction and retention.
- Implemented quality control measures to ensure food safety and presentation standards were met.
- Analyzed customer feedback to refine service offerings and enhance overall experience.
- Created marketing strategies to promote catering services across various channels effectively.
- Implemented quality control measures to ensure consistency in food preparation, presentation, and delivery at every event.
Self Employed Colorado Springs, CO
Stationery Store Owner
09.1999 - 05.2001
Job overview
- Developed and executed marketing strategies to enhance customer engagement and drive sales growth.
- Oversaw daily operations, maintaining high standards of customer service and store presentation.
- Managed inventory levels, ensuring optimal stock availability and minimizing waste.
- Implemented training programs for staff, fostering a knowledgeable and efficient team environment.
- Analyzed sales data to identify trends, guiding product selection and promotional efforts.
- Established vendor relationships, negotiating favorable terms to optimize supply chain efficiency.
- Streamlined operational processes, reducing overhead costs while improving service delivery times.
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Analyzed market trends to identify new product opportunities and ensure alignment with consumer preferences.
- Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
- Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
Education
Valhalla High SchoolEl Cajon, CA
High School Diploma
06-1980
Skills
- Front desk operations
- Patient registration
- Multitasking abilities
- Interpersonal communication
- Telephone etiquette
- Task management
- Proficient in Meditech
- Cultural sensitivity
- Tact and diplomacy
Languages
English
Native or Bilingual
Interests
Horseback Riding Volunteering Gardening Kayaking Crafting and DIY Projects Interior Design Creative Writing Fashion Photography, Cooking, Baking.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Hospital Receptionist
Penrose/St. Francis Medical Center
04.2013 - 07.2015
Catering Operations Manager
Self Employed
03.2011 - 04.2013
Stationery Store Owner
Self Employed
09.1999 - 05.2001
Valhalla High School
High School Diploma