Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Copeland

Latham,IL

Summary

Customer service professional motivated to maintain customer satisfaction and contribute to company success. Effective at managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with SAP systems paired with outstanding active listening and multitasking abilities.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Parke Warehouses
Decatur, IL
01.2021 - Current
  • Answered customer inquiries and provided accurate information regarding inventory
  • PGI orders, print COA's and Customs through SAP
  • Answered customer inquiries via phone, email, and chat.
  • Work on inventory issues (warehouse checks, returns, damaged products)
  • Track orders from start to finish to ensure timely loading
  • Maintain spreadsheets for tracking inbounds, outbounds and damage products.
  • Schedule appointments in TMS
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Processes orders and track inventory through synapse

Insurance Specialist

Mike Mandrell
Decautur, IL
12.2018 - 01.2021
  • Responded quickly and accurately to inquiries from clients regarding their coverage plans.
  • Processed payments received from clients promptly according to established procedures.
  • Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
  • Provided customers with information regarding plan features, pricing, and availability.

Service Advisor

Bob Brady Auto Mall
Decatur, IL
07.2014 - 12.2018
  • Greeted customers and addressed their needs in a professional manner.
  • Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
  • Promptly responded to customer inquiries via phone, email or in person.
  • Tracked customer requests, comments, problems, issues and resolutions within designated systems.
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.

Education

High School Diploma -

Warrensburg Latham High School
Warrensburg, Il
05-1997

Skills

  • Customer service
  • Inventory management
  • Order processing
  • SAP software
  • Data entry
  • Regulatory compliance

Timeline

Customer Service Representative

Parke Warehouses
01.2021 - Current

Insurance Specialist

Mike Mandrell
12.2018 - 01.2021

Service Advisor

Bob Brady Auto Mall
07.2014 - 12.2018

High School Diploma -

Warrensburg Latham High School

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