Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Kelly Couturier

Reynoldsburg,OH

Summary

Social work and human services student with a focus on community engagement and youth support. Experienced in promoting mental wellness through advocacy and service initiatives. Committed to making a positive impact in diverse settings.

Overview

12
12
years of professional experience

Work History

Team Member

Chick-fil-A
Columbus, OH
06.2022 - Current
  • Assisted team members during peak hours to maintain efficient workflow.
  • Provided exceptional customer service in a fast-paced restaurant environment.
  • Greeted customers upon entering the store with friendly demeanor.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Collaborated with team members to maximize productivity and efficiency.
  • Rotated through series of different stations based on team needs.
  • Built and maintained working relationships with peers and upper management.

Assistant Manager

The Children's Place
Manchester, NH
10.2013 - 06.2017
  • Assisted in managing daily operations and team coordination for retail environment.
  • Developed schedules to optimize workforce productivity and ensure adequate coverage.
  • Collaborated with management to streamline inventory processes and improve accuracy.
  • Resolved customer inquiries and complaints to maintain high satisfaction levels.
  • Monitored sales trends and suggested strategies for improving product offerings and displays.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained up-to-date knowledge of company products and services.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Resolved conflicts between team members in an effective manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Established processes for monitoring customer satisfaction levels.
  • Maintained accurate records of sales transactions using point-of-sale systems.

Education

Associate of Applied Science - Social Work

Columbus State Community College
Columbus, OH

Skills

  • Time management
  • Conflict resolution
  • Effective communication
  • Team collaboration
  • Customer service
  • Flexible schedule
  • Team building
  • Workplace safety
  • Verbal and written communication
  • Teamwork and collaboration
  • Relationship building
  • Self motivation

Affiliations

Volunteer / Mentor
Basketball Church – Reynoldsburg, OH
July 2018 – Present

  • Assist with a basketball ministry focused on keeping inner-city kids off the streets
  • Organize teams and make games to promote teamwork and positive social skills
  • Support event logistics by assisting with food service and other community needs

Volunteer to Youth Pastor
Reynoldsburg Nazarene Church – Reynoldsburg, OH
June 2025 – Present

  • Assist youth pastor in organizing and leading youth group activities
  • Support youth engagement and provide guidance during meetings and events
  • CPR and First Aid Certified
  • Strong communication and active listening skills
  • Empathy and emotional intelligence
  • Teamwork and collaboration
  • Problem-solving abilities
  • Time management and organization
  • Microsoft Word and PowerPoint proficiency

Social Work Club Leader
Columbus State Community College
May 2025 – Present

  • Coordinate events to promote social work awareness and student engagement
  • Collaborate with members to plan volunteer opportunities and community outreach
  • Volunteering in faith-based ministries
  • Learning about mental health and wellness
  • Practicing mindfulness and meditation
  • Participating in youth activities
  • Creative activities like journaling or art therapy
  • Exploring cultural diversity through travel or reading

References

References available upon request.

Timeline

Team Member

Chick-fil-A
06.2022 - Current

Assistant Manager

The Children's Place
10.2013 - 06.2017

Associate of Applied Science - Social Work

Columbus State Community College

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