Kelly Craig
Grosse Pointe Woods
Summary
Fitness professional who is looking to transition back to a customer service focused full-time position. Strong background in customer service and sales roles. Works well individually and in a team environment while possessing positive interpersonal skills.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Fitness Instructor
Planet Fitness
Detroit, MI
2022 - Current
- Leads strength training, aerobic and stretch group fitness classes,
- Develops personalized fitness plans and equipment instruction for gym members.
- Creates an inclusive environment for all members by modifying exercises to accommodate varying skill levels and physical limitations.
- Assists front desk with answering phones, member check ins and gym membership sales.
Personal Trainer
Special Kids, Inc.
Grosse Pointe Woods, MI
2021 - Current
- Develops personalized fitness programs tailored to client needs and goals.
- Monitors client progress, adjusts programs to ensure continued growth and happiness.
- Provides one on one fitness instruction, exercise demonstration and form feedback.
Assistant General Manager
Planet Fitness
Detroit, MI
10.2021 - 09.2022
- Trained associates on equipment cleaning, hourly gym floor organization and locker room cleanliness.
- Addressed and resolved any member concerns in a timely manner to ensure customer satisfaction.
- Responsible for going above and beyond answering phone call inquires about memberships and gym tours.
- Assisted in the hiring and onboarding process for new employees to build a solid team ready to assist gym members.
Assistant Store Manager
ALEX AND ANI
Clinton Township, MI
2017 - 01.2020
- Supervised daily store operations, ensuring adherence to company policies and customer service standards to maximize sales.
- Trained and coached team on product knowledge, sales techniques, and customer service standards.
- Managed cash on hand efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Maintained positive customer relationships by problem solving concerns to meet and exceed guest expectations.
- Rotated merchandise and displays to feature new products and promotions.
- Responsible for conducting quarterly inventory audits, accurate paperwork filing and monthly supply orders.
Assistant Grocery Buyer
Better Health Market
Grosse Pointe, MI
01.2016 - 2017
- Ensured inventory levels and merchandise mix met sales objectives with the allotted budget.
- Built visual displays to reflect company promotions and to move merchandise.
- Introduced new products based on health food industry trends and consumer demand.
- Established and maintained positive relationships with distributors.
- Educated fellow team members on new store products and current industry trends.
Retail Sales Associate/Cashier
Better Health Market
Grosse Pointe, MI
01.2014 - 01.2016
- Provided quality assistance and education to customers about health foods and dietary supplements.
- Responsible for stocking and maintaining merchandise presentation on a weekly basis.
- Assisted management with mentoring new employees with company policies and store procedures.
Contemporary Women’s Fashion Sales Associate
Macy’s
Troy, MI
01.2012 - 01.2013
- Provided customers with up to date knowledge on latest trends and merchandise.
- Responsible for ensuring that customer needs were satisfied in a positive and timely manner.
- Participated in sales training programs to enhance customer service skills and product knowledge.
- Experience with displaying new merchandise on sales floor and organizing existing merchandise.
Holiday Retail Cosmetics Sales Cashier
Macy’s
Troy, MI
01.2010 - 01.2010
- Responsible for ringing Sales Associate coworker’s commission sales.
- Handled credits, receipts, exchanges and refunds. Opened Macy’s Rewards Cards.
- Opened and closed transactions during busy holiday hours.
Education
Bachelor of Science - Merchandising Management
Madonna University
Livonia, MIAssociate of Business Administration - undefined
Macomb Community College
Warren, MIEstheology Certificate Program - undefined
Douglas J. Aveda Beauty Institute
Royal Oak, MINo Degree - Personal Fitness Training
National Academy of Sports Medicine
03-2021
Skills
- Adaptive exercise
- Small and large group instruction
- Strength fitness training
- Customer service
- Relationship and community building
- Conflict resolution
Certification
- State of Michigan Esthetician License
- CPT - Certified Personal Trainer
Timeline
Assistant General Manager
Planet Fitness
10.2021 - 09.2022
Assistant Grocery Buyer
Better Health Market
01.2016 - 2017
Retail Sales Associate/Cashier
Better Health Market
01.2014 - 01.2016
Contemporary Women’s Fashion Sales Associate
Macy’s
01.2012 - 01.2013
Holiday Retail Cosmetics Sales Cashier
Macy’s
01.2010 - 01.2010
Estheology Certificate Program - undefined
Douglas J. Aveda Beauty Institute
Associate of Business Administration - undefined
Macomb Community College
Fitness Instructor
Planet Fitness
2022 - Current
Personal Trainer
Special Kids, Inc.
2021 - Current
Assistant Store Manager
ALEX AND ANI
2017 - 01.2020
Bachelor of Science - Merchandising Management
Madonna University
No Degree - Personal Fitness Training
National Academy of Sports Medicine