Kelly Cucino
Brandenburg,KY
Summary
Experienced Admissions Manager with a strong track record of optimizing workflows and fostering relationships with patients and healthcare professionals. Dedicated to driving operational efficiency and delivering exceptional customer service. Adept at managing the admissions process from start to finish. Committed to contributing to the success of Charlie Health in providing top-notch healthcare services.
Overview
7
7
years of professional experience
Work History
Human Resources Assistant
Lincoln Trail Behavioral Health
06.2023 - Current
- Supports human resources processes by administering tests, scheduling appointments, conducting orientation, maintaining records and information
- Welcomes new employees to the organization by completing onboarding/organizing hospital orientation
- Submits employee data reports by assembling, preparing, and analyzing data
- Closely handles labor disputes/grievance processes in accordance with policies an procedures set by company
- Lead member of the Service Excellence Team to boost employee engagement and offer insight on improving employee satisfaction scores
Director of Admissions
Lincoln Trail Behavioral Health
06.2021 - 06.2023
- Responsible for supervising day-to-day and personnel operations in the admissions department of a 144-bed behavioral health hospital and outpatient clinic
- Assist in Interviewing and onboarding processes of new hires in the department/leadership roles of the hospital
- Directs admissions and discharge processes for in-patient and out-patient services
- Developed, implemented, and maintained revenue-generating strategies related to admissions and patient capacity
- Determined and implemented admissions best-practices while also revising processes
- Record and reported data related to admissions/discharges/staffing needs/ to senior leadership team
- Developed training modules and provided 1:1 training to new hires and existing employees
Lead Mental Health Therapist/School-Based Therapist/ Substance Abuse Program
Communicare
05.2018 - 06.2021
- Managed staff of the Early Childhood program to create and implement effective strategies to grow the EC program throughout the county, while overseeing treatment plans/client documentation
- Provide clinical, psychosocial, and mental health and substance use services through evaluation/assessment, individual, collateral, group, and family counseling while in an educational setting, as well as clinical office setting
- Use specific counseling techniques to assist students and adults in determining short and long-term career goals
- Work effectively with a range of clients, families and staff from diverse ethnic and cultural backgrounds, and in a multidisciplinary setting
- Knowledge of governmental laws and regulations including employee/patient’s rights of confidentiality and limits thereof, compliance with HIPPA laws, reporting child abuse/neglect and related regulations, and ethical and professional standards
Education
Masters Degree - Professional Counseling
University of the Cumberlands
05.2018
Bachelor of Arts & Sciences - Psychology
University of Kentucky
05.2015
Skills
- Employee onboarding
- Data analysis
- Conflict resolution
- Performance evaluation
- Employee engagement
- Team collaboration
- Attention to detail
- Administrative skills
- Recruitment
- Employee orientation
- Onboarding coordination
Timeline
Human Resources Assistant
Lincoln Trail Behavioral Health
06.2023 - Current
Director of Admissions
Lincoln Trail Behavioral Health
06.2021 - 06.2023
Lead Mental Health Therapist/School-Based Therapist/ Substance Abuse Program
Communicare
05.2018 - 06.2021
Bachelor of Arts & Sciences - Psychology
University of Kentucky
Masters Degree - Professional Counseling
University of the Cumberlands
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