Kelly Cunningham
3188 S SR-741 ,US
Summary
Versatile professional with extensive expertise across customer service, technology, data entry, recruiting, hospitality, and some mechanical sectors, leveraging years of experience to optimize system performance and enhance client satisfaction. Demonstrates strong communication, problem-solving and technical support skills, adept at resolving complex issues and streamlining processes for improved efficiency. Passionate about continuous learning and growth, seeking stability within a dynamic company to further apply and expand a diverse skill set.
Overview
26
26
years of professional experience
Work History
Agency Complaints Specialist
Green Dot Bank
01.2025 - 03.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Collected, arranged, and input information into database system.
Recruiter
Pridestaff
11.2024 - 12.2024
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
Customer Service Business Support II
WorldPay
08.2024 - 11.2024
- Analyzed system failures to prevent future tech disruptions
- Resolved intricate tech issues, improving system reliability
- Expedited issue resolution, reducing downtime by enhancing support protocols
- Listened attentively to caller needs to ensure a positive Customer service experience
- Optimized client system configurations to ensure peak performance
Tech Support Advisor II
Concentrix
09.2021 - 07.2024
- Delivered technical guidance to customers enhancing their tech support experience
- Resolved intricate tech issues, improving system reliability
- Collaborated effectively with cross-functional teams to streamline tech support
- Optimized client system configurations to ensure peak performance
- Expedited issue resolution, reducing downtime by enhancing support protocols
- Enhanced customer understanding of complex systems through tailored instructional guidance
- Meticulously documented tech incidents to streamline future troubleshooting
- Streamlined tech support processes, significantly boosting efficiency
- Analyzed system failures to prevent future tech disruptions
Recruiter
Hill Top Research
01.2008 - 01.2010
- Actively recruited candidates for research studies
- Interviewed candidates obtaining detailed information
- Input information into a database and maintained Confidentiality
- Communicated regularly with study participants and Maintained a positive attitude and friendly service
Line Lead
Mitsubishi Electric
04.2006 - 08.2008
- Lead and trained crew of 8 on production line
- Ensured smooth production and minimal equipment Downtime
- Proactively identified maintenance concerns
- Completed line equipment changeovers
- Inspected assembly products for defects and minimized rework
- Recorded production data into database at the end of shift
Customer Service Representative
RDI Corp
01.2004 - 01.2006
- Managed high volumes of inbound and outbound calls
- Identified customer needs and clarified information
- Listened attentively to caller needs to ensure a positive Customer service experience
- Always maintained a friendly and positive attitude
- Provided technical support, as needed
Resident Mealtime Assistant
Brookside Extended Care
01.2002 - 01.2004
- Provided active treatment/programming goals to all residents
- Attended to all hygiene needs in a timely manner
- Documented and logging of services provided
- Facilitated family style dining involving conversation with residents
- Actively participated in meetings and training
- Assured compliance with the Ohio Department of Health and The Ohio Department of Developmental Disabilities
Supervisor
Call's Cleaning Service
01.1999 - 01.2004
- Supervised a janitorial crew of 10
- Trained employees on use of equipment, chemicals and procedures
- Successfully coordinated all work activities of personnel
- Purchased supplies and materials
- Responsible for checking employees work to make sure it was done correctly and in a timely manner
Education
Bachelor of Criminal Justice -
Louisiana State University at Shreveport
01.2015
Miami University at Middletown
01.2012
Skills
- Supervision
- Research
- Data Analysis
- Organization
- Multitasking
- Equipment Troubleshooting
- Microsoft Office
- Communication
- Customer Service
- Technical Support
- Problem Solving
- Conflict Resolution
- Documentation
- Training
- Analytical Skills
- Teamwork
- Self Motivated
- Mechanically inclined
Timeline
Agency Complaints Specialist
Green Dot Bank
01.2025 - 03.2025
Recruiter
Pridestaff
11.2024 - 12.2024
Customer Service Business Support II
WorldPay
08.2024 - 11.2024
Tech Support Advisor II
Concentrix
09.2021 - 07.2024
Recruiter
Hill Top Research
01.2008 - 01.2010
Line Lead
Mitsubishi Electric
04.2006 - 08.2008
Customer Service Representative
RDI Corp
01.2004 - 01.2006
Resident Mealtime Assistant
Brookside Extended Care
01.2002 - 01.2004
Supervisor
Call's Cleaning Service
01.1999 - 01.2004
Bachelor of Criminal Justice -
Louisiana State University at Shreveport
Miami University at Middletown
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