Summary
Overview
Work History
Education
Skills
Timeline
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KELLY DEAN HICKEY

Chandler

Summary

Knowledgeable Restaurant Director of Operations with proven track record in optimizing operational efficiency and streamlining processes. Successfully managed large teams and implemented strategic initiatives that improved productivity and reduced costs. Demonstrated leadership and problem-solving skills to drive continuous improvement and achieve organizational KPI and retention goals.

Overview

10
10
years of professional experience

Work History

Director of Operations

Westside Concepts
08.2023 - Current
  • Responsible for 6 locations Copper & Sage (2), Maple & Rye, NW Coffee (2) & Cantina Gueros
  • In charge of all FOH and BOH operations, driving a people first culture, P&L results, budgeting, staffing and development of all salaried and hourly employees
  • Vendor set up, NRO planning from inception to opening day, training & execution
  • Volume range up to $90k per week

Director of Operations

Boca Restaurant Group
04.2022 - 08.2023
  • Responsibility for 5 Nada locations in 4 states
  • Ohio, Indiana, Tennessee, Maryland
  • Direct reports include 15 FOH salaried Managers, 15 salaried Chef's, 2 Regional support Managers (referred to as Strike-force) 2 salaried Sales/Event Coordinator's and a Culinary Director
  • Responsibilities include meeting retention guidelines, sales and profit targets, conducting Restaurant inspections, creation of systems/operational SOP's, training programs and building a structure for a young and growing company

Director of Operations

Dividend Restaurant Group - Romano's Macaroni Grill
11.2020 - 04.2022
  • Responsibility for 6 Macaroni Grill locations in 4 states
  • Nevada, California, Colorado & Utah
  • Rebuilding teams upon re-opening from Covid-19 shutdown
  • Accountable for results in Sales, profit, staffing, retention, & operational execution for 6 locations
  • Hiring, training, development & retention of all management levels within each location
  • My teams produced a 10% increase in sales in 2021 over 2019 and posted a 75% profit flowthrough on the increased 2021 sales

Regional Director Operations

Landry's Inc - Mitchell's Steakhouse/Mitchell's Fish Market
11.2014 - 11.2020
  • Responsibility for 12 Mitchell's Fish Market locations across 7 states
  • Michigan, Kentucky, Ohio, Indiana, Pennsylvania, Florida & New Jersey
  • Began as GM 11/2014
  • Promoted to RDO in October of 2016
  • Building teams, reduction of turnover and driving retention
  • Hiring, coaching, training & ongoing career development of 66 salaried FOH/BOH Managers/Chef's within the region
  • Accountable for profitability, sales results, guest resolution, conflict management, company systems compliance, food quality, food safety, facilities management, manager turnover & restaurant inspections
  • Awarded Landry's Division Regional of the Year for 2018 results of the above responsibilities

Education

Bachelors Of Science - Business Administration

Portland State University
Portland, OR

Skills

  • Operational efficiency
  • NRO planning and execution
  • Strategic planning
  • Recruitment - HR
  • Quality assurance
  • Cost control
  • Multi - Team Leadership
  • Building and maintaining a positive culture
  • Root Cause Analysis
  • Teamwork and collaboration
  • KPI tracking

Timeline

Director of Operations

Westside Concepts
08.2023 - Current

Director of Operations

Boca Restaurant Group
04.2022 - 08.2023

Director of Operations

Dividend Restaurant Group - Romano's Macaroni Grill
11.2020 - 04.2022

Regional Director Operations

Landry's Inc - Mitchell's Steakhouse/Mitchell's Fish Market
11.2014 - 11.2020

Bachelors Of Science - Business Administration

Portland State University

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KELLY DEAN HICKEY