Kelly Defelice
Point Pleasant,NJ
Summary
Ambitious Senior Account Executive with several years of experience in attracting top accounts, maintaining strong relationships with clients and lead generation. Prepared to take on challenging professional demands and opportunities.
Overview
9
9
years of professional experience
Work History
Senior Account Executive
Evercommerce/Improveit 360
10.2022 - Current
- Maintained up-to-date knowledge of industry trends, seasonality, and developments in order to better serve clients' needs.
- Attended trade shows and conferences in order to network with potential new clients and partners.
- Listened to customer needs to provide tailored solutions.
- Leveraged tech stack to achieve consistent lead follow-up, identify new leads, and automate processes whenever possible.
Account Executive
RocketReach
01.2022 - 06.2022
- Led discovery calls, demos, and follow-up calls to understand customers' needs and establish value.
- Collaborated with SDRs to spearhead a cold outbound prospecting initiative to offset decreased inbound leads.
- Used Salesforce and other sales enablement tools to keep my book of business up to date and ensure smooth follow-ups.
- Assess client's needs to upsell API and add-on credits to plans when possible.
PestPac Account Executive
Workwave
03.2021 - 01.2022
- Led discovery calls and demos, leveraging real-world instances and probing questions to gain insights into customer needs.
- Managed complete sales cycle involving 75 outbound touches daily, lead nurturing, negotiation, and closing.
- Collaborated with onboarding, product, and finance teams to enhance client satisfaction and mitigate potential issues.
- Utilized extensive knowledge of PestPac's suite of products to cross-sell marketing, sales, and routing services where needed.
- Utilized Sales Navigator and Salesforce to qualify existing leads and enter new leads.
PestPac Account Manager
Workwave
03.2020 - 03.2021
- Utilized Salesforce to efficiently handle a portfolio of more than 220 mid-market accounts nationwide
- Utilized white space reports to cross-sell and upsell PestPac products and services in a competitive market.
- Nurture customer relationships through monthly reviews, customer retention plans, and product demos.
- Worked cross-functionally with support, finance, product, and onboarding teams to ensure customer goals were met
- Assessed client needs based on current market trends and seasonal variables.
- Succeeded in retaining customers by leveraging my strong connections and implementing innovative strategies.
Staffing Manager
Randstad
08.2019 - 03.2020
- Built out a new territory and established new clients in a competitive market
- Managed client and talent turnover by scheduling weekly check ins to understand and manage expectations
- Customized candidate portal at the client’s request to include questions related to the position
- Determined the best point of contact by using ZoomInfo and reached out by phone, email and in person visits to establish and build relationships
- Sourced and qualified talent using Indeed, LinkedIn and signing up for local job fairs.
In Store Sales Partner
Kraft Heinz
05.2018 - 03.2020
- Developed and executed a business growth plan, utilizing business relationships and analytics, to successfully increase sales.
- Worked closely with decision makers to plan for seasonal needs and upsell opportunities.
- Pioneered a competitive intelligence project to research competitors' products and report back on new products, sale prices, and items being discontinued.
- Utilized Salesforce and Tableau to build and maintain relationships with key contacts, providing ongoing and constantly changing solutions in an effort to drive sales.
Management Assistant
Enterprise Rent-A-Car
11.2015 - 05.2018
- Built and maintained relationships with insurance agents, body shop owners, and dealership personnel to increase business over competition
- Asked customers fact-finding questions to determine individual needs and provide solutions
- Analyzed revenue and expense reports with Store Manager to determine opportunities for improvement, develop strategies, and effectively communicate all plans and expectations to employees
- Recipient of top balanced employee award for maintaining store sales and customer service scores above the regional average.
Education
Bachelor of Science - Business Studies/Finance
Stockton University
05.2015
Skills
- Deal negotiation
- Relationship Building
- Sales Quota Achievement
- Pipeline Development
- Multitasking and Organization
- Lead Generation
- Client Relationship Management
- Consultative Sales
Timeline
Senior Account Executive
Evercommerce/Improveit 360
10.2022 - Current
Account Executive
RocketReach
01.2022 - 06.2022
PestPac Account Executive
Workwave
03.2021 - 01.2022
PestPac Account Manager
Workwave
03.2020 - 03.2021
Staffing Manager
Randstad
08.2019 - 03.2020
In Store Sales Partner
Kraft Heinz
05.2018 - 03.2020
Management Assistant
Enterprise Rent-A-Car
11.2015 - 05.2018
Bachelor of Science - Business Studies/Finance
Stockton University
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