Kelly Demlow
Champaign,IL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Overview
7
7
years of professional experience
Work History
Senior Manager, Training - Operations
Core Spaces
05.2022 - Current
- Developed and implemented training checklists by position for new hires in operational roles.
- Hosted new hire, topic specific, office hours, and individual trainings to engage and teach our site level + home office employees Core's standards and practices.
- Conducted in person training efforts for all positions at communities acquired by Core Spaces.
- Conducted post training evaluations to analyze and identify opportunities to expand training efforts.
- Evaluated site level phone performance using internal scoring metrics and provided coaching to improve performance and skills.
Community Manager
Core Spaces
05.2019 - 04.2022
- Successfully opened and managed a new development project in a highly saturated market with new build anxiety.
- Increased YOY prelease by 33%
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed and motivated employees to be productive and engaged in work.
Assistant Property Manager
CA Student Living
10.2016 - 04.2018
- Responsible for collection efforts of rental payments, redecorating fees, LMR’s, and violation charges
- Directly oversee the Valet parking garage and attendants
- Included scheduling, processing claims, and handling customer service concerns
- Maintained vendor relations to ensure accurate and timely invoicing, then entered all purchase orders, and invoiced through Nexus
- Competent in completing accruals, reforecasting, assignments, and month end procedures
Skills
- Budget Oversight
- Resource Allocation
- Reporting Oversight
- Troubleshooting and Problem Resolution
- Policy Implementation
- Performance Management
References
Sheena Carpenter (330) 354-2220 sheenac@corespaces.com
Aly Hufnagle (952) 212-4493 alyh@corespaces.com
Courtney Daisey (302) 842-2809 courtneypdaisey@gmail.com
Timeline
Senior Manager, Training - Operations
Core Spaces
05.2022 - Current
Community Manager
Core Spaces
05.2019 - 04.2022
Assistant Property Manager
CA Student Living
10.2016 - 04.2018