Professional Summary
Overview
Work History
Education
Skills
Timeline

Kelly Denson Sr

Nature's Truth
OKLAHOMACITY,OK
15
years of professional experience

Results-driven customer service professional with strong skills in active listening and critical thinking. Proven ability to enhance service quality and resolve customer complaints effectively.

Work History

Customer Service Representative

1 Year 5 Months
Nature's Truth | 03.2025 - Current
  • Assisted customers with product inquiries and order processing, ensuring satisfaction and loyalty.
  • Resolved customer complaints efficiently, enhancing overall service quality and retention.
  • Maintained knowledge of product lines to provide accurate information and recommendations to customers.
  • Processed returns and exchanges, adhering to company policies while fostering positive customer experiences.

Delivery Driver

5 Months
Amazon | 10.2024 - 03.2025
  • Operated delivery vehicles to ensure timely and accurate package delivery.
  • Navigated optimized routes using GPS technology to enhance efficiency.
  • Conducted pre-trip vehicle inspections to maintain safety standards.
  • Managed customer interactions professionally, addressing inquiries and resolving issues.

Lawn Care Technician

2 Years 6 Months
Spring Green | 09.2021 - 03.2024
  • Operated and maintained lawn care equipment to ensure optimal performance and safety.
  • Applied fertilizers and pesticides according to industry regulations and customer specifications.
  • Conducted thorough assessments of lawns to identify issues and recommend appropriate solutions.
  • Educated clients on lawn maintenance practices to enhance their understanding and satisfaction.

Manager's Assistant

7 Years 1 Month
Sonic Drive Inn | 02.2012 - 03.2019
  • Streamlined scheduling for managerial staff, enhancing operational efficiency and team coordination.
  • Coordinated training sessions for new employees, fostering a productive work environment and skill development.
  • Managed inventory levels, ensuring product availability while minimizing waste through effective tracking systems.
  • Assisted in implementing promotional strategies, resulting in increased customer engagement and sales growth.

Education

GED

Millwood High School | Oklahoma City, OK

Skills

Customer service
Active listening
Critical thinking
Data entry

Timeline

Customer Service Representative

Nature's Truth
03.2025 - CurrentRead More

Delivery Driver

Amazon
10.2024 - 03.2025Read More

Lawn Care Technician

Spring Green
09.2021 - 03.2024Read More

Manager's Assistant

Sonic Drive Inn
02.2012 - 03.2019Read More

Millwood High School

GED
Read More
Kelly Denson Sr