Kelly D'Hilly
Cheektowaga
Summary
Dynamic Customer Service Representative with a proven track record at Beyond Print Solutions, excelling in resolving customer inquiries and complaints. Leveraging critical thinking and active listening skills, I enhanced customer satisfaction through informed product recommendations and efficient issue resolution, contributing to a streamlined communication process and improved operational efficiency.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Beyond Print Solutions
12.2021 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Learned and utilized customer service software to manage support tickets.
- Provided product information to enhance customer satisfaction and experience.
- Collaborated with team members to streamline communication processes.
- Handled routine administrative tasks to support daily operations effectively.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints by identifying issues and providing effective solutions.
Education
High School Diploma -
Depew High School
Depew, NY06-1992
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Beyond Print Solutions
12.2021 - Current
High School Diploma -
Depew High School