Kelly Donahue
Sterling Heights,MI
Summary
Attentive Police Dispatcher bringing 16 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Overview
39
39
years of professional experience
Work History
911 Communications Technician
Shelby Township Police And Fire Departments
Shelby Township, Mi
08.2007 - Current
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
- Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
- Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented details in system.
Sales Consultant
Alada Beads
Sterling Heights, Mi
03.2003 - 08.2007
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Handled cash transactions accurately while adhering to established security procedures.
- Trained new employees on store policies, procedures, and best practices for superior customer service.
- Participated in promotional events to engage potential customers and showcase store offerings.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
- Managed inventory levels, ensuring optimal stock availability and minimal waste.
Assistant Director Latchkey -Summer Camp Director
City Of Huntington Woods
Huntington Woods, Mi
05.1985 - 07.1992
- Created and updated records and files to maintain document compliance.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Trained and mentored new employees on industry practices and business operations.
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new personnel to maintain a high-quality teaching staff.
- Fostered a positive school culture by promoting open communication among staff members and celebrating successes together as a team.
- Oversaw purchasing and organization of [Type] inventory.
- Coordinated field trips or off-campus activities that promote experiential learning opportunities outside the classroom setting.
Education
Elementary Education
Eastern Michigan University
Ypsilanti, MICentral Michigan University
Mount Pleasant, MIHigh School Diploma -
Lamphere High School
Madison Heights, MI06.1982
Accomplishments
2023 Shelby Township Police Dispatcher of the Year
2024 Macomb Co Medical Control Board Dispatch Award
2022 Shelby Township Fire Dispatcher of the year
Timeline
911 Communications Technician
Shelby Township Police And Fire Departments
08.2007 - Current
Sales Consultant
Alada Beads
03.2003 - 08.2007
Assistant Director Latchkey -Summer Camp Director
City Of Huntington Woods
05.1985 - 07.1992
Elementary Education
Eastern Michigan University
Central Michigan University
High School Diploma -
Lamphere High School