Deb Thompson
Highlands Ranch,CO
Summary
Equipped with strong problem-solving abilities, excellent team work, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
34
34
years of professional experience
Work History
911 Communications Supervisor
Arapahoe County Sheriff's Office
Centennial, CO
09.1992 - 10.2024
- Directed emergency communications operations, ensuring timely and accurate dispatch of law enforcement resources.
- Led training programs for new communication personnel, enhancing team performance and service delivery standards.
- Implemented quality assurance measures to improve call handling efficiency and reduce response times.
- Coordinated multi-agency responses during critical incidents, facilitating effective collaboration among emergency services.
- Mentored junior supervisors, fostering professional development and enhancing overall departmental effectiveness in emergency response management.
- Increased accuracy in dispatching resources with the implementation of a computer-aided dispatch system.
- Fostered an environment that emphasized teamwork, cooperation, and excellence in service delivery among employees.
- Oversaw scheduling and staffing needs for a 24/7 operation, optimizing coverage during peak hours.
- Conducted ongoing quality assurance reviews to identify areas of improvement in call handling protocols.
- Boosted team morale through regular performance evaluations and constructive feedback sessions.
- Assisted callers in emergency situations with appropriate information and support.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Food Server
Chilis
Highlands Ranch, CO
06.1990 - 09.1992
- Delivered exceptional service to enhance guest satisfaction and loyalty.
- Managed multiple tables efficiently while ensuring timely food and beverage delivery.
- Trained new staff on menu knowledge, service standards, and customer interaction techniques.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
Education
Bachelor of Science - Business Administration
Fort Lewis College
Durango, CO05-1990
Skills
- Teamwork
- Problem-solving
- Time management
- Prioritizing situations
- Attention to detail
- Listening skills
- Dependable and responsible
- Multitasking
- Reliability
- Organizational skills
- Team leadership
- Active listening
- Adaptability and flexibility
- Decision-making
- Flexible schedule
Timeline
911 Communications Supervisor
Arapahoe County Sheriff's Office
09.1992 - 10.2024
Food Server
Chilis
06.1990 - 09.1992
Bachelor of Science - Business Administration
Fort Lewis College