Kelly Donals
Rochester,NY
Summary
Accomplished Assistant Store Manager at Hot Topic, adept in enhancing customer experience and retail operations. Leveraged problem-solving and team leadership skills to increase store performance and customer satisfaction. Spearheaded promotional campaigns and inventory control, significantly raising sales and efficiency. Excelled in staff supervision and training, fostering a culture of continuous improvement and achievement.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Hot Topic
06.2020 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Assistant Store Leader
Gamestop
05.2017 - 06.2020
- Recruited and hired talented individuals bringing depth and experience to organization.
- Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
- Assisted with the successful launch of promotional campaigns, leading to increased sales during peak periods.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Streamlined store operations by effectively scheduling staff and managing resources to meet demand.
- Played a key role in implementing loss prevention strategies that reduced incidents of theft within the workplace.
- Enhanced visual merchandising efforts, resulting in increased foot traffic and higher conversion rates.
- Used advanced features of Microsoft Office to complete all necessary reports for senior management review.
- Played an integral role in the successful execution of annual physical inventories, ensuring accuracy and efficiency in the process.
- Mentored employees to help improve skills and enable team members to become peak performers on job.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
Assistant Store Manager
Hot Topic
09.2010 - 05.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Education
High School Diploma -
Penfield High School
Penfield, NY06.2010
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Inventory Control
- Customer Relations
- Time Management
- Team Building and Leadership
- Customer Service Management
- Staff Supervision
- Attention to Detail
- Team Management
- POS systems operations
- Employee Scheduling
- Hiring and Training
Timeline
Assistant Store Manager
Hot Topic
06.2020 - Current
Assistant Store Leader
Gamestop
05.2017 - 06.2020
Assistant Store Manager
Hot Topic
09.2010 - 05.2017
High School Diploma -
Penfield High School
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