Kelly Donley
Westbrook,CT
Summary
Creative Hairstylist with expertise in precision cutting, color techniques, and styling innovation. Proven track record of productive and efficient task completion. Exceptional time management, adaptability, and communication skills ensure client satisfaction. Personable and patient, loves working with individuals of all kinds.
Overview
18
18
years of professional experience
Work History
Hair Stylist
Salon Allure
Middletown, CT
01.2011 - Current
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Developed relationships with new clients through referrals from existing customers.
- Worked collaboratively with colleagues to achieve common goals.
- Assisted other stylists with busy periods in the salon.
- Participated in team discussions regarding marketing strategies for the salon.
- Educated clients on proper home hair care maintenance techniques.
- Tracked inventory of supplies used for styling services.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Demonstrated knowledge of health and safety regulations in the workplace.
- Managed cash register transactions during checkout process.
- Organized scheduling of appointments throughout the day.
- Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
- Greeted customers, answered phones and booked appointments.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Mentored new staff to enhance personal growth and increase productivity.
Bank Teller/Mortgage Lending Representative
Guilford Savings Bank
Guilford/ Old Saybrook, CT
01.2007 - 12.2011
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Processed loan payments by verifying funds availability prior to disbursing funds.
- Provided assistance to other tellers during peak business hours as needed.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Educated customers about different types of banking services available at the branch.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Developed strong relationships with customers to ensure repeat business.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Maintained accurate records of all financial transactions.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Welcomed customers and offered pleasant service during entire transaction.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ05-2012
Associate of Science - Business Administration And Management
Albertus Magnus College
New Haven, CT01-2009
Skills
- Relationship building and management
- Schedule Management
- Networking expertise
- Appointment Coordination
- Customer Education
- Innovative hairstyling techniques
- Color Corrections
- Customer Consultation
Affiliations
Reading
Exercising
Spending time with family and friends
Boating
Timeline
Hair Stylist
Salon Allure
01.2011 - Current
Bank Teller/Mortgage Lending Representative
Guilford Savings Bank
01.2007 - 12.2011
Bachelor of Science - Business Administration And Management
University of Phoenix
Associate of Science - Business Administration And Management
Albertus Magnus College
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