Kelly Lesley
The Law Offices of Nooney and Roberts
Macclenny
1
Certification
23
years of professional experience
Professional with expertise in case management, prepared to deliver impactful results. Skilled in conflict resolution, risk assessment, and client advocacy. Strong focus on team collaboration and achieving tangible outcomes, adapting seamlessly to changing needs. Reliable and driven, with keen ability to manage complex cases and support clients effectively.
Work History
Senior Case Manager
9 Years 10 Months- Supervise and mentor a team of pre-suit case managers, ensuring accuracy and efficiency across case handling.
- Serve as the primary point of contact for clients, de-escalating concerns and maintaining high satisfaction.
- Conduct client interviews and perform detailed legal/factual research to support attorneys.
- Draft and organize legal documents, maintaining both digital and physical case files.
- Lead case disbursements, including medical bill negotiations and settlements.
Customer Service Manager / Food & Beverage Manager
2 Years 11 Months- Built and maintained client relationships, consistently exceeding service expectations.
- Oversaw customer inquiries and complaints, serving as liaison between customers and staff.
- Organized and executed events including parties, charity events, and corporate functions.
- Directed food and beverage operations, managing purchasing, budgets, and vendor negotiations.
- Hired, trained, and scheduled staff, completing payroll and HR administration tasks.
Call Center Customer Care Representative
4 Years 9 Months- Handled high-volume inbound calls for residential and commercial customers.
- Created and managed accounts, including service activations and cancellations.
- Resolved billing inquiries and arranged payment solutions.
Teller / Member Relationship Specialist (MRS)
2 Years 10 Months- Delivered financial services including deposits, withdrawals, and account management.
- Supported member needs while ensuring accuracy in transactions and compliance.
Education
Associate's Degree
Skills
Case & Client Management
Legal Research & Drafting
Conflict Resolution & Negotiation
Customer Service Leadership
Staff Hiring
Training & Supervision
Event & Project Management
Payroll & Office Administration
Budgeting & Vendor Management
Microsoft Office Suite (Word
Excel
Outlook
PowerPoint)
QuickBooks
Oracle
POS Systems
Staff education and training
Client relationship management
Certification
Florida Notary Public (Valid through Aug 2029)
Timeline
Senior Case Manager
The Law Offices of Nooney and Roberts
10.2016 - CurrentRead More
Customer Service Manager / Food & Beverage Manager
Jacksonville Ice and Sportsplex
11.2013 - 10.2016Read More
Call Center Customer Care Representative
JEA
11.2006 - 08.2011Read More
Teller / Member Relationship Specialist (MRS)
VyStar Credit Union
01.2004 - 11.2006Read More
Kaplan University
Associate's Degree
Read More