Javonne Fontnel
The Bronx,NY
Summary
Accomplished Senior Case Manager Supervisor with 10+ years of extensive experience developing individualized service plans and leading case management teams. Skilled in crisis intervention, care coordination, and advocacy for diverse client populations. Proven ability to maintain high-quality care under pressure, facilitate support groups, and ensure compliance with HIPAA and agency protocols.
Overview
8
8
years of professional experience
Work History
Senior Case Manager
Transitional Services for New York
Whitestone, New York
06.2024 - 09.2026
- Developed comprehensive client-driven case plans, aligning short and long-term goals with client aspirations.
- Coordinated individualized service plans, enhancing client support and addressing diverse needs.
- Advocated for members and families, facilitating care coordination and resource navigation to improve client outcomes.
- Provided crisis intervention and conflict resolution for clients in distress.
- Facilitated case reviews and interdisciplinary team meetings regularly.
- Participated in case conferences with a multi-disciplinary team to discuss client care planning and progression.
- Developed community resource networks to support client needs effectively.
- Determined functional status, activity, acuity and self-management levels to make proper care referrals.
- Transitioned clients to different providers based on progress or needs.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Protected patient data in alignment with HIPAA privacy protocols.
Case Manager
Transitional Services for New York
Whitestone, New York
08.2021 - 06.2024
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Monitored client progress through regular follow-up contacts.
- Maintained accurate case records and documentation according to agency guidelines.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Assisted individuals with eligibility for available benefits.
- Educated clients about mental health conditions, medications and self-care techniques.
- Transitioned clients to different providers based on progress or needs.
Secretary counselor
Transitional Services for New York
Whitestone, New York
07.2018 - 08.2021
- Educated clients on coping strategies and self-care techniques.
- Provided individual and group counseling to clients struggling with mental health issues.
- Monitored client safety by assessing risk factors associated with suicide or self-harm behaviors.
- Assisted clients with identifying feelings and behaviors by asking open-ended questions.
- Documented service plans, treatment reports and progress notes.
- Managed office communications and scheduled appointments for staff and clients.
- Organized files and maintained accurate documentation for program records.
- Coordinated meetings and prepared agendas for executive leadership discussions.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
Education
Walton Highschool
The Bronx, NYSkills
- Case management
- Case planning
- Service planning
- Client assessment
- Crisis intervention
- Care coordination
- Resource management
- Discharge coordination
- Treatment Planning
- Progress evaluations
- Document management
- MS office
- Team leadership
- Conflict resolution
- Client advocacy
- Organization and multitasking
- Treatment Planning
- Client assessment
References
References available upon request.
Timeline
Senior Case Manager
Transitional Services for New York
06.2024 - 09.2026
Case Manager
Transitional Services for New York
08.2021 - 06.2024
Secretary counselor
Transitional Services for New York
07.2018 - 08.2021
Walton Highschool