Kelly Dooley

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Consulted with customers to assess needs and propose optimal solutions.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

• Collaborating with suppliers when setting up promotions and new displays

• Developed and maintained strong relationships with vendors and suppliers

• Provided back up support to other merchandisers in case of absences and emergencies

• Properly facing and pulling product forward on shelves

• Maintaining routing list on daily and weekly basis with updates to new stores, contact personnel, phone numbers, preferred dates of deliveries and any special instructions

• Submitting client orders for select stores through order system via IPad

• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
• Used time management and efficient cleaning methods to meet deadlines.
• Handled equipment, chemicals, and materials properly and with caution.
• Confirmed all cleaning tools and equipment were stored properly after use.
• Emptied trashcans and transported waste to collection areas.
• Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
• Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.

• Cleaned building floors by sweeping, mopping, and scrubbing floors.
• Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
• Handled equipment, chemicals, and materials properly and with caution.
• Maintained clean, neat, and professional entrances.
• Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
• Organized and used industrial cleaning products following strict safety procedures.
• Improved building cleanliness with continuous sanitizing of high-touch areas.
• Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
• Developed and maintained cleaning schedules to clean designated areas and manage shifts.
• Refilled soap and towel dispensers in bathrooms.
• Kept building entryway glass clean and polished for professional presentation.
• Worked independently at multiple locations

• Handled sensitive client information with discretion, ensuring confidentiality at all times.
• Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
• Managed incoming calls, providing prompt and accurate information to clients about products and services.
• Maintained accurate record-keeping with proactive attention to client information updates.
• Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
• Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
• Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
• Utilized active listening skills to identify customer needs and provide appropriate solutions.
• Investigated and resolved customer inquiries and complaints quickly.
• Met customer call guidelines for service levels, handle time and productivity.
• Expertly utilized various computer programs, including SAP and mainframe systems, to facilitate efficient workflow and data management

• Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
• Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.

● Advanced to Relationship Banker following a bank merger, showcasing adaptability and expertise in a transitional environment

● Leveraged in-depth knowledge of banking products and services to offer tailored solutions to customers.

● Investigated and resolved account discrepancies, accurately correcting records to ensure data integrity and customer satisfaction.

● Managed the safety deposit system, including issuing keys and facilitating secure access to the vault area.

● Supported the teller team by assisting with complex transactions and managing customer flow during peak periods.

● Served as a backup to the Assistant Branch Manager, demonstrating leadership and operational proficiency.

● Completed comprehensive training in new accounts, supporting Relationship Banker.

● Processed high-volume transactions (cash withdrawals, deposits, check cashing, transfers) with accuracy.

● Prepared weekly meeting minutes, showcasing organizational and communication skills.

● Provided exceptional customer service and resolved transactional issues promptly.

● Assisted with account maintenance and managed routine banking operations efficiently.

● Supported daily branch operations, contributing to overall team performance.