KELLY DUONG
Mama Mia's
Walden,NY
7
years of professional experience
Well-focused, hardworking, and reliable college student with strong communication, organization, and customer service skills. Detail-oriented and able to manage multiple tasks in fast-paced environments.
Work History
Hostess/Counter
9 Months- Delivered excellent customer service while maintaining a professional front-of-house environment.
- Collaborated with kitchen staff to ensure timely food delivery and address special requests efficiently.
- Maintained cleanliness and organization of front-of-house areas, contributing to a welcoming atmosphere.
- Managed guest seating and waitlist to optimize dining flow and enhance customer experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Summer Intern - Pepsi Product Sampler
3 Months- Promoted Pure Leaf tea products through targeted in-person sampling, enhancing customer awareness.
- Engaged customers to effectively communicate product features and flavors, fostering interest and trial.
- Represented brand during promotional events professionally while following safety and company guidelines.
Summer Intern - Customer Service Representative
3 Months- Processed customer orders with attention to detail, ensuring accuracy and timely fulfillment.
- Coordinated delivery and service appointment schedules to optimize customer satisfaction and resource allocation.
- Resolved customer inquiries while facilitating communication between departments to enhance service delivery.
Receptionist
4 Years- Welcomed guests at front desk, managed appointments, and handled phone calls.
- Maintained cleanliness and organization of reception and office areas to create welcoming environment for visitors.
- Managed front desk operations, ensuring efficient appointment scheduling and client flow.
- Greeted clients warmly, enhancing customer experience and fostering a welcoming environment.
- Handled incoming calls, providing information and resolving inquiries promptly.
Education
B.S. - Biology
Working toward B.S. in Biology (Anticipated May 2027)
High School Diploma
Skills
Customer Service
Organization
Time Management
Multitasking
Attention to Detail
Communication
Teamwork
Timeline
Hostess/Counter
Mama Mia's
2025.08 - 2026.05Read More
Summer Intern - Pepsi Product Sampler
PepsiCo
2025.05 - 2025.08Read More
Summer Intern - Customer Service Representative
Dowser Water
2024.05 - 2024.08Read More
Receptionist
Fishkill Melody Nails
2019.08 - 2023.08Read More
Wallkill Senior High School
High School Diploma
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University at Albany
B.S. from Biology
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