Kelly Durkin

As the Chief Operating Officer (COO) of a large multispecialty physician practice group that spans multiple counties, my role is pivotal in ensuring the seamless operation and strategic growth of our healthcare services. My responsibilities encompass a broad range of functions, each critical to the success and sustainability of our practice.

• Oversee the entire revenue cycle to optimize financial performance, including billing, collections, and claims processing.
• Implement strategies to improve cash flow and reduce days in accounts receivable, ensuring the financial health of the practice.

• Lead and manage daily operations across multiple locations, ensuring efficiency and high-quality patient care.
• Develop and execute operational strategies to streamline processes and improve service delivery.

• Ensure compliance with healthcare laws and regulations, safeguarding the practice against legal risks.
• Collaborate with legal teams to keep abreast of changes in legislation and implement necessary adjustments.

• Utilize exceptional organizational skills to manage multiple projects and priorities simultaneously.
• Enhance productivity through effective multitasking and prioritization, ensuring timely completion of tasks.

• Develop and manage annual budgets, aligning financial planning with strategic goals.
• Monitor financial performance and implement corrective actions to achieve financial objectives.

• Promote initiatives that enhance population health, focusing on preventive care and chronic disease management.
• Collaborate with healthcare teams to implement effective population health strategies.

• Lead quality improvement teams to ensure high standards of patient care and service delivery.
• Utilize data-driven approaches to identify areas for improvement and track progress.

• Provide leadership and guidance to the management team, fostering a culture of accountability and excellence.
• Mentor and develop leadership skills within the team, ensuring a strong and capable management structure.

In this role, I am committed to fostering an environment that prioritizes patient care, operational efficiency, and financial stability, all while adapting to the dynamic landscape of healthcare. My leadership ensures that our practice not only meets but exceeds the expectations of our patients, staff, and stakeholders.

As the Executive Regional Director of Physician Practice Operations I was responsible for overseeing and optimizing the operations of physician practices within the designated region. This role requires strategic oversight, ensuring alignment with the organization’s goals, and adherence to government quality initiatives. A strong focus on revenue cycle management, physician contracting, insurance negotiations, and legal compliance.

• Developed and implemented strategic plans enhancing physician practice operations, aligning with organizational objectives and Next Generation Accountable Care Organization (ACO) initiatives.
• Lead a multidisciplinary team, fostering a collaborative and high-performance culture that promotes professional growth and operational excellence.
• Oversee the negotiation and management of physician contracts, ensuring terms align with organizational standards and financial goals.
• Lead negotiations with insurance providers to secure favorable terms that support practice operations and financial objectives.
• Develop and implement strategies to optimize the revenue cycle, including billing, collections, and financial reporting.
• Establish and track key performance indicators (KPIs) to assess and improve practice operations.
• Identified opportunities for process improvements and implemented best practices, enhancing operational efficiency and patient satisfaction.

As a dedicated and results-driven Regional Director of Outpatient Operations, I have successfully orchestrated and optimized the performance of various hospital-based departments within the organization. My experience spans across managing physician residency programs, infusion centers, multispecialty offices, and wound centers. I am committed to enhancing operational efficiency, ensuring regulatory compliance, and fostering a culture of continuous improvement.

• Hospital-Based Department Management: Coordinated and managed multiple departments, ensuring seamless operations and delivery of high-quality patient care.
• Infusion Centers and Multispecialty Offices: Directed the operations of infusion centers and multispecialty offices, ensuring alignment with organizational goals and patient satisfaction.
• Wound Center Management: Managed the wound center, implementing best practices to enhance patient outcomes and operational efficiency.
• Physician Residency Programs: Oversaw and developed residency programs, focusing on curriculum design for practice management and revenue cycle optimization. Worked closely with physician residents to cultivate their skills and prepare them for successful medical careers.
• Compliance with JCAHO Regulations: Ensured all departments consistently adhered to Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards, achieving high compliance levels.
• Successfully led initiatives that improved operational efficiencies and patient satisfaction across all outpatient departments.

• Cost Reporting and Financial Management: Conducted comprehensive cost reporting and demonstrated a strong understanding of graduate medical education funding, optimizing resource allocation and financial performance.
• Financial Acumen: Strong skills in cost reporting, budgeting, and financial analysis.

• Curriculum Development: Expertise in designing and implementing educational programs for physician residents.
• Operational Efficiency: Proficient in optimizing departmental processes to enhance service delivery and patient care.
• Developed and implemented innovative curricula for physician residents, resulting in enhanced practice management skills and revenue cycle knowledge.

With a comprehensive understanding of outpatient operations and a commitment to excellence, I am dedicated to driving organizational success and delivering superior healthcare services