Kelly Dvorak
Orland Park,IL
Summary
Productive Operations Supervisor practiced in business and employee management. Bringing many years of experience overseeing day-to-day activities and production of goods. Decisive leader and strategic problem solver with excellent communication and planning abilities.
Overview
5
5
years of professional experience
Work History
Operations Supervisor
United Parcel Service
Bedford, IL
05.2021 - Current
- Supervised UPS package sortation and twilight operations across daily shift schedules.
- Directed hourly employees through safe loading, scanning, and dispatch procedures.
- Trained team members on safety rules, work methods, and equipment use.
- Coordinated dock operations with drivers, loaders, and management staff.
- Resolved service delays and package handling issues during peak UPS operations.
- Enforced compliance with UPS safety standards and workplace procedures.
- Reviewed staffing, workflow, and labor needs for UPS operational coverage.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Identified areas of improvement and developed strategies to increase efficiency.
- Monitored UPS tracking systems for package flow and delivery exceptions.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Analyzed operational data to identify trends and implement strategic improvements.
- Oversaw compliance with safety and quality standards, significantly reducing incident rates.
- Developed and executed operational plans for peak seasons, ensuring scalability and adaptability.
Education
Some College (No Degree) - General Studies
Moraine Valley Community College
Palos Hills, ILSkills
- Operations management
- Safety compliance
- Data analysis
- Operational strategy
- Operational planning
Timeline
Operations Supervisor
United Parcel Service
05.2021 - Current
Some College (No Degree) - General Studies
Moraine Valley Community College