Kelly Easley
Fouke,Arkansas
Summary
Detail-oriented Property and Casualty Insurance professional with advanced communication and client service skills. Committed to discretion, confidentiality, and ethical standards. Demonstrates strong organizational and administrative abilities while effectively managing multiple demands.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Personal Lines Account Manager (Remote Role)
HRI Associates
01.2024 - 01.2026
- Sell, quote, and write new policies and recommend products through consultation with customers
- Check renewal policies and recommend coverages and carriers to customers, process renewals
- Reviewed renewal policies, recommended coverages and carriers, and processed renewals to ensure optimal client protection
- Serviced and wrote high-value accounts, enhancing client satisfaction and retention
- Submit accurate information to underwriters and communicate effectively with providers and customers
- Submitted and documented insurance claims, ensuring accurate and timely processing for clients
- Review and analyze relevant claim information and submit documents
- Follow up on claims and update insureds regarding status
- Foster strong relationships with adjusters and internal carrier claims specialists
Personal Lines Account Manager
Youngblood Insurance Agency
01.2017 - 01.2023
- Delivered exceptional, professional service to customers, adjusters, underwriters, and vendors, enhancing client satisfaction and trust
- Check renewal policies and recommend coverages and carriers to customers, process renewals
- Reviewed renewal policies and recommended coverages and carriers to customers while processing renewals, ensuring continued coverage and alignment with customer needs
- Provide exceptional, professional service to customers, adjusters, underwriters, and vendors
- Submit and document insurance claims
- Follow up on claims and update insureds regarding status
- Built strong relationships with adjusters and internal carrier claims specialists, facilitating effective communication and collaboration on claims management
Licensed Property and Casualty Insurance Agent
Missy Dickens Shelter Insurance Agency
01.2015 - 01.2017
- Earned referrals and prospected new business while reviewing coverages to strengthen relationships with clients
- Calculate and quote rates for immediate and long-term implementation
- Obtain underwriting approval by completing application for coverage
- Delivered policies and planned follow-up visits to assess and address ongoing client needs
- Educated and advised clients on coverage options by assessing their specific insurance needs
Customer Service Representative
Country Gardens Flowers & Gifts
01.2012 - 01.2014
- Answered calls and took floral arrangement orders to fulfill customer requests
- Assisted customers over the phone and in-store to ensure satisfaction
- Processed payments and coordinated deliveries to meet customer needs
Skills
- Insurance products
- Policy administration
- Policy recommendations
- Risk assessment
- Industry regulations
- Attention to detail
- Time management
- Problem-solving abilities
- Customer service
- Communication skills
- Written communication
- Customer service
- Policy administration
Certification
- Property & Casualty License - 2015
Timeline
Personal Lines Account Manager (Remote Role)
HRI Associates
01.2024 - 01.2026
Personal Lines Account Manager
Youngblood Insurance Agency
01.2017 - 01.2023
Licensed Property and Casualty Insurance Agent
Missy Dickens Shelter Insurance Agency
01.2015 - 01.2017
Customer Service Representative
Country Gardens Flowers & Gifts
01.2012 - 01.2014